Joomag AM LLC
TITLE: Customer Support Representative
START DATE/ TIME: ASAP
LOCATION: Yerevan, Armenia
JOB DESCRIPTION: Joomag AM LLC is looking for talented Customer Support Representatives to deliver outstanding service and maintain high customer satisfaction.
- Respond to a wide array of support questions from customers via e-mail and livechat;
- Interact with customers to understand requirements and maximize customer satisfaction;
- Work closely with the Senior Engineers to troubleshoot issues and implement fixes;
- Carry out effective communication with customers concerning technical, billing and sales inquiries.
- Excellent knowledge of English language;
- Ability to work night shifts;
- Customer orientation and ability to adapt/ respond to different types of characters;
- Strong communication, negotiation and presentation techniques;
- Ability to multi-task, prioritize and manage time effectively;
- Bachelor's degree.
- Native or bilingual proficiency of English language;
- Proven customer support experience;
- Familiarity with CRM and Helpdesk systems.
REMUNERATION/ SALARY: 3 months, 6 months and annual reviews; performance bonus; Premium Health Insurance program; flexible vacation and time-off policy: paid holidays, days off and sick days.
APPLICATION PROCEDURES: Interested candidates are encouraged to apply online via: http://joom.ag/jobs/customer-support .
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.
OPENING DATE: 15 December 2016
APPLICATION DEADLINE: 14 January 2017
ABOUT COMPANY: Joomag AM LLC is a digital publishing services company, providing an integrated solution for publishing, distributing, tracking and monetizing publications online. More information can be found at: www.joomag.com.
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