Joomag AM LLC

TITLE:  Customer Support Representative

START DATE/ TIME:  ASAP

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Joomag AM LLC is looking for talented Customer Support Representatives to deliver outstanding service and maintain high customer satisfaction.

JOB RESPONSIBILITIES:
- Respond to a wide array of support questions from customers via e-mail and livechat;
- Interact with customers to understand requirements and maximize customer satisfaction;
- Work closely with the Senior Engineers to troubleshoot issues and implement fixes;
- Carry out effective communication with customers concerning technical, billing and sales inquiries.

REQUIRED QUALIFICATIONS:
- Excellent knowledge of English language;
- Ability to work night shifts;
- Customer orientation and ability to adapt/ respond to different types of characters;
- Strong communication, negotiation and presentation techniques;
- Ability to multi-task, prioritize and manage time effectively;
- Bachelor's degree.

PREFERRED QUALIFICATIONS:
- Native or bilingual proficiency of English language;
- Proven customer support experience;
- Familiarity with CRM and Helpdesk systems.

REMUNERATION/ SALARY:  3 months, 6 months and annual reviews; performance bonus; Premium Health Insurance program; flexible vacation and time-off policy: paid holidays, days off and sick days.

APPLICATION PROCEDURES:  Interested candidates are encouraged to apply online via: http://joom.ag/jobs/customer-support .
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  15 December 2016

APPLICATION DEADLINE:  14 January 2017

ABOUT COMPANY:  Joomag AM LLC is a digital publishing services company, providing an integrated solution for publishing, distributing, tracking and monetizing publications online. More information can be found at: www.joomag.com.

This announcement has been retrieved 1764 times.

----------------------------------

To place a free posting for job or other career-related opportunities available in your organization, just go to the www.careercenter.am website and follow the "Post an Announcement" link.