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TITLE:  Fixed-line Customers Loyalty and Retention Expert

INTENDED AUDIENCE:  All interested candidates.

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  N/A

JOB RESPONSIBILITIES:  
Ÿ- Work out mechanisms to decrease customer outflow and appropriate tools for retaining subscriber base;
Ÿ- Analyze the efficiency of realized activities;
Ÿ- Provide recommendations in the scope of communication materials to clients;
Ÿ- Assess the performance of loyalty programs and conduct reporting;
Ÿ- Improve NPS and conduct smart monitoring of customer service within implemented actions;
Ÿ- Launch, run and promote loyalty programs;
Ÿ- Prepare proposals for optimizing client retention processes based on customer experience;
Ÿ- Work with focus groups, generate proposals and analyze their effectiveness;
Ÿ- Elaborate actions to improve the quality of procedures in terms of client attraction;
Ÿ- Generate direct messaging for client attraction and retention;
Ÿ- Clarify and examine the causes of client outflow.

REQUIRED QUALIFICATIONS:  Ÿ
- University degree in Marketing, Economics, Finance or in a technical field;
Ÿ- MBA is a strong plus;
Ÿ- At least 2 years of previous work experience in a relevant field;
Ÿ- Experience in project management;
Ÿ- Basic project management skills (planning and resource management);
Ÿ- Knowledge of customer experience management;
Ÿ- Knowledge of image making and build-up;
Ÿ- Strong organizational and leadership skills;
Ÿ- Analytical mindset;
Ÿ- Stress-resistance;
Ÿ- Calm and positive-spirited personality;
Ÿ- Ability to work in a team;
Ÿ- Advanced knowledge of MS Excel; an ability to deal with big data;
Ÿ- Fluency in Armenian, Russian and English languages.

APPLICATION PROCEDURES:  Qualified and interested candidates are kindly requested to submit their CVs/ resumes in Armenian and/ or Russian/ English languages to: hrm@beeline.am . In the subject line of your e-mail message, please mention the title of the position you are applying for. Only short-listed candidates will be contacted.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  20 December 2016

APPLICATION DEADLINE:  17 January 2017

ABOUT COMPANY:  For additional information about the Company, please visit: www.beeline.am.

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