GoodCredit UCO CJSC
TITLE: Call Center Loan Officer
LOCATION: Yerevan, Armenia
JOB DESCRIPTION: GoodCredit UCO CJSC is looking for a highly motivated and qualified candidate to fill the position of a Call Center Loan Officer.
- Provide omnichannel customer service in compliance with the standards set by the company, CBA regulations and RA Legislation;
- Conduct telemarketing campaigns to up/ cross-sell company's products and services;
- Meet sales individual and team KPI targets set by the company;
- Assist customers during customer journey when applying for online loans;
- Register, follow up and provide feedback to customer claims and complaints in accordance with the company's internal regulations;
- Provide customers with information on the products and services provided by the company;
- Provide customers with information on their loans based on internal CRM, LMS systems and AS Bank.
- University degree in Finance, Economics or exact sciences;
- Excellent PC skills: strong knowledge of MS Office, Excel and Word in particular; knowledge of AS Bank is a plus;
- Customer servicing and sales skills;
- Fluency in Armenian and English languages;
- Excellent language skills, including writing skills, diction, fast typing abilities;
- Stress tolerance: ability to work with hard-to-handle customers, work under close monitoring, cope with change management and overload;
- Basic knowledge of consumer banking products and regulations, consumer rights, consumer and data protection;
- Willingness and ability to develop and learn fast, especially different IT systems, banking products;
- Excellent communication and negotiation skills;
- Adaptability; flexibility;
- Analytical skills;
- Team working skills;
- Problem solving skills;
- Attention to detail and accuracy.
APPLICATION PROCEDURES: Interested applicants should submit their CVs to: email@example.com . Please, put "Call Center Loan Officer" in the subject line of your e-mail. Only short-listed candidates will be invited for interviews.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.
OPENING DATE: 30 December 2016
APPLICATION DEADLINE: 29 January 2017
ABOUT COMPANY: GoodCredit UCO CJSC is a consumer lending company (www.goodcredit.am) owned by "4finance Holding" S.A.
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