Rika Group UK LLC

TITLE:  Farsi Speaking Customer Support Agent

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Rika Group UK LLC is looking for a Farsi (Persian) speaking and writing Customer Support Agent to start working immediately. The role will be heavily based around IT. The candidate should be a flexible and tech-savvy person, with strong computer and Internet research skills. He/ she should have excellent interpersonal skills, and the ability to work well with all levels of internal management and staff, outside clients and vendors. Sensitivity to confidential matters is required. Fluency in Farsi language (both written and spoken) is a necessity.

- Use ticketing systems to respond to users, organise the timing and handling of users requests and respond to emails from users;
- Good telephone manners;
- Maintain professional customer service to clients;
- Ensure that the online user experience is at a high standard at all times-consistently exceed users' needs;
- Keep updated on relevant sporting matters and rules.

- Excellent written and verbal communication skills in Armenian and Farsi languages; knowledge of English language is an advantage;
- Proficiency in using computers;
- Focused, determined and solution-orientated work ethics;
- Excellent attention to detail and ability to understand complex processes;
- Ability to remain driven, rise to a challenge and focus on delivery;
- Ability to stay comfortable working in a fast-paced environment;
- Flexible attitude and positive approach to changes;
- Self-motivated, energetic and dedicated person;
- Educated to degree level or equivalent vocational training/ experience is desirable.

APPLICATION PROCEDURES:  All interested candidates are kindly requested to submit their CVs to: anna.vardikyan@rguk.am or call +374 55719720. Please indicate the title of the position "Farsi Speaking Customer Support Agent" in the subject line of the e-mail. Only shortlisted candidates will be contacted for an interview.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  03 December 2018


ABOUT COMPANY:  Rika Group UK LLC is a newly established company in Armenia with focus on IT, technical support and development sector. The Company is internationally linked to several other organisations.

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