TITLE: Customer Support Representative
START DATE/ TIME: ASAP
LOCATION: Yerevan, Armenia
JOB DESCRIPTION: Freighthaul invites dynamic, empathetic people with excellent knowledge of English language and problem-solving skills to join its team of night shift Customer Support Representatives. They will work from 9 p.m. till 9 a.m., alternate days (15 days per month), answering inquiries of customers, providing them with complete information and offering quick and optimal solutions to their requests.
- Answer inquiries from customers solving problems and providing outstanding customer support continuously;
- Provide assistance and information to customers, answer their questions, suggesting solutions or redirecting requests to other relevant staff;
- Answer calls, enter client information into the database, verify information and maintain the database;
- Verify bank card information, charge payments from bank cards of customers;
- Maintain the quality of support by adhering to standards and guidelines for answering customer inquiries, recommend improved procedures;
- Maintain communication equipment by reporting problems;
- Provide regular and on-demand reports to the line manager.
- Near-to-native knowledge of English language;
- Experience in customer support, call centers, help desks or other relevant roles, preferably dealing with English speakers;
- Outstanding customer service skills with customer focus;
- Ability to analyze information and come up with solutions;
- Positive, pragmatic, professional attitude with good interpersonal skills;
- Ability to learn and memorize a considerable quantity of information;
- Business communication skills;
- Ability to stay calm under pressure;
- High attention to details.
APPLICATION PROCEDURES: To apply, please send your CV or a link to your LinkedIn profile to: email@example.com including the title of the position "Customer Support Representative" in the subject line of the email.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.
OPENING DATE: 13 December 2018
APPLICATION DEADLINE: 12 January 2019
ABOUT COMPANY: Freighthaul is a technology-driven logistics enterprise directly connecting shippers with carriers in the US. Freighthaul is represented in Armenia by Freighthaul, Inc.
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