logo GoodCredit UCO CJSC

TITLE:  Contact Center Team Leader

TERM:  Full-time

DURATION:  Long-term, with 3 months of probation period

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  GoodCredit UCO is looking for a highly motivated and qualified candidate to fill the position of Contact Center Team Leader.

JOB RESPONSIBILITIES:
- Manage the team of employees assigned: organize, motivate and follow up staff performance;
- Regularly monitor, measure, analyze and evaluate staff individual and team KPIs;
- Suggest and implement improvement plans;
- Ensure procedures, quality standards and targets set by the Company are met by the staff during daily operation;
- Assist, train and coach agents, create good working atmosphere and help them to develop necessary skills for serving customers and dealing with systems;
- Deal with customer complaints and difficult customer situations;
- Perform other job-related tasks assigned by the direct manager.

REQUIRED QUALIFICATIONS:
- University degree, preferably in Finance, Economics or Exact Sciences;
- Experience in a similar managerial position;
- Strong sales and customer care acumen;
- Excellent PC and MS Office skills; strong Excel skills; knowledge of AS Bank is a plus;
- Basic knowledge on consumer banking products and regulations, consumer rights, and consumer and data protection;
- Fluency in Armenian, English and Russian languages;
- Managerial, team building, and conflict resolution skills;
- Problem-solving and analytical skills;
- Self-motivated, self-controlled and hard-working person;
- Attention to detail and accuracy.

APPLICATION PROCEDURES:  Interested applicants should submit their CV to: info@goodcredit.am indicating the position title ("Contact Center Team Leader") in the subject line of the email. Only short-listed candidates will be invited for the interviews.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  11 January 2019

APPLICATION DEADLINE:  31 January 2019

ABOUT COMPANY:  GoodCredit UCO CJSC is a consumer lending company owned by "4finance Holding" S.A. For more information about the Company, please viist: www.goodcredit.am.

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