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TITLE:  Customer Support Specialist

OPEN TO/ ELIGIBILITY CRITERIA:  All qualified candidates


DURATION:  Long-term

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Hosteeva LLC is seeking a skilled and motivated Customer Support Specialist, who will perform the responsibilities listed below.

- Answer incoming calls;
- Respond to email and text messages;
- Troubleshoot web site issues and escalate to the technical team;
- Research required information using available resources;
- Manage and resolve customer complaints;
- Identify and escalate priority issues;
- Document all call information according to standard operational procedures.

- University degree;
- High proficiency in English language, both verbal and written;
- Ability to work shifts, including night shifts;
- Good computer skills;
- Knowledge of customer service principles and practice;
- Good data entry and typing skills;
- Knowledge of administration and clerical processes;
- Customer service orientation;
- Organizational skills;
- Attention to details;
- Adaptability, good teamwork skills;
- Ability to maintain customer confidentiality;
- Solid communication skills and excellent interpersonal skills;
- Ability to express ideas in clear and concise manner.

APPLICATION PROCEDURES:  All interested and qualified candidates are welcome to send their CV to: christine@hosteeva.com indicating the position title ("Customer Support Specialist") in the subject line of the email. Only shortlisted candidates will be contacted.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  21 January 2019


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