logo Ucom LLC

TITLE:  Technical Training and Quality Control Specialist

START DATE/ TIME:  Immediately

DURATION:  Permanent, with 3 months of probation period

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Ucom is looking for a candidate for the position of Technical Training and Quality Control Specialist. The incumbent will be responsible for preparation, organization and delivery of technical trainings, necessary for Customer Care Department staff, listening and evaluation of calls for quality control using the Company's standards and assessment matrix, and on time and correct communication provision within Customer Care Department.

JOB RESPONSIBILITIES:
- Prepare and deliver trainings on new P&S (products and services), as well as skills for customer service quality improvement inside Customer Care Department;
- Prepare presentations and training materials on the Company's P&S, procedures, customer service, etc.;
- Responsible for on-time and accurate communication inside Customer Care, particularly within Front line teams via e-mail;
- Responsible for transversal communication with other departments on information sharing;
- Follow up and keep information on Uknow updates;
- Perform other job-related duties as assigned.

REQUIRED QUALIFICATIONS:
- University degree (in progress of study is acceptable);
- At least 1 year of work experience in a related area;
- Communication and training handling skills;
- Good knowledge of MS Office;
- Ability to deliver trainings and quality materials in Armenian, Russian and English languages;
- Understanding of web server technologies;
- Technical aptitude, computer literacy, ability to quickly learn new applications;
- Good understanding of the following protocols; IPv4, TCP/UDP, DHCP and ARP;
- Knowledge of Linux/ Unix systems will be a plus;
- Familiarity with mobile device software and hardware;
- Strong troubleshooting skills․

APPLICATION PROCEDURES:  Candidates who meet the above-mentioned requirements and are confident that their background and experience qualify them for the position, are welcome to send their resume to: career@ucom.am indicating the title of the position ("Technical Training and Quality Control Specialist") in the subject line of the email.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  24 January 2019

APPLICATION DEADLINE:  14 February 2019

ABOUT COMPANY:  "Ucom" LLC is a unified communications operator in Armenia, which offers symmetrical and mobile broadband Internet and other services.

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