logo Sef International UCO LLC

TITLE:  Platform Helpdesk Specialist

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  The Company is looking for a Platform Helpdesk Specialist to provide assistance and support related to the software/ hardware platform serving multiple clients.

JOB RESPONSIBILITIES:
- Answer, diagnose, troubleshoot and coordinate clients' incoming support issues through email or support help line;
- Support and solve issues related to platform maintenance;
- Keep all process documentation up to date in accordance with corporate policies and guidelines;
- Reveal single and recurring problems regarding the platform;
- Collaborate with team members, Platform Manager and Project Manager to continuously improve accuracy, effectiveness and efficiency of the processes and system;
- Regularly liaise with branch employees to identify and solve the issues;
- Perform other job-related duties as assigned.

REQUIRED QUALIFICATIONS:
- Bachelor's degree in Computer Science, Business Administration or a related field;
- Relevant work experience, preferably in corporate environment, is desirable;
- Excellent analytical, problem-solving and organizational skills;
- Ability to manage calls and provide the highest level of client satisfaction;
- General networking knowledge and troubleshooting skills;
- Demonstrated ability to identify and understand issues and resolve customer inquiries and develop
appropriate solutions quickly and effectively;
- Ability to handle multiple concurrent activities with a positive and flexible attitude;
- Strong motivation to complete tasks quickly and with high quality;
- Desire to develop deep technical and business understanding of the platform;
- Desire to learn basic database and software related skills;
- Desire to learn basics of network protocols and cloud systems;
- Willingness to work in a team and contribute to the success;
- Excellent interpersonal and communication skills, ethical attitude;
- Fluency in Armenian language; sufficient knowledge of Russian and English languages.

APPLICATION PROCEDURES:  Interested candidates are welcome to send their CV to: cvit@sef.am indicating the position title ("Platform Helpdesk Specialist") in the subject line of the email. Only short-listed candidates will be contacted and invited for the interview.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  24 January 2019

APPLICATION DEADLINE:  11 February 2019

ABOUT COMPANY:  Sef International UCO LLC is a universal credit organization, established in 1997 and licensed by the Central Bank of Armenia in 2003. The Company is the World Vision/ VisionFund microfinance operation in Armenia. The Company serves 26,000 clients in all regions of Armenia, through 22 branches.

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