Avenue Consulting Group LLC

TITLE:  Debt Collection Specialist

TERM:  Full-time


DURATION:  Long-term

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Avenue Consulting Group LLC is looking for a Debt Collection Specialist who will be responsible for negotiating and reviewing files for collections, making decisions as to the next steps required in the collections process and managing the entire process till the full repayment of overdue debt.

- Identify and investigate payment arrears in the portfolio;
- Plan course of action to recover outstanding payments;
- Communicate with debtors by telephone and in writing;
- Find and inform debtors of overdue amounts;
- Provide alternatives to debtors who demonstrate inability to pay;
- Negotiate payoff deadlines and reasonable payment plans with debtors;
- Initiate and explain required documents to be completed by the debtors;
- Advise and follow-up with debtors on overdue amounts;
- Update loan status and database regularly;
- Ensure strict confidentiality of financial records;
- Prepare data reports on repayments on weekly and monthly basis;
- Perform other job-related duties as assigned.

- Bachelor's degree in Economics, Finance, Law or a related area;
- At least 1 year of experience in the relevant field: banking, customer service, call center environment, loan servicing experience;
- Familiarity with the RA legislation related to debt collection is an advantage;
- Ability to read, write and speak fluently in Armenian language; proficiency in Russian language or English language is a plus;
- Basic math skills (multiplication, division, percentages);
- Working knowledge of MS Office and databases;
- Ability to communicate effectively and in a professional manner;
- Ability to interact well with all types of people;
- Patience and ability to manage stress;
- Good negotiation skills;
- Time management skills;
- High sense of responsibility and ability to work under pressure;
- Team player with excellent interpersonal skills.

APPLICATION PROCEDURES:  Interested candidates are welcome to send their CV to: info@avenueconsulting.am indicating the position title ("Debt Collection Specialist") in the subject line of the email. Only shortlisted candidates will be invited for an interview.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  01 February 2019


ABOUT COMPANY:  Avenue Consulting Group LLC is a management consulting company founded in 2012. For more information, please, visit: http://www.avenueconsulting.am/.

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