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TITLE:  Debt Collection Specialist

TERM:  Full-time


DURATION:  Permanent, with a probation period of 3 months

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Varks.am is seeking a successful candidate for the position of Debt Collection Specialist whose duties include making outgoing calls within the working framework of Debt Collection Unit.

- Make collections and track loan repayments;
- Ensure that payments are made on time and in the correct amount using different methods to contact the debtors, e.g. letters, calling to arrange a suitable repayment plan;
- Locate and contact debtors to inquire of their payment status;
- Negotiate with customers, collect bad debts and default payments;
- Negotiate payoff deadlines or payment plans;
- Take actions to encourage timely debt payments;
- Handle questions or complaints;
- Create trust relationships with debtors when possible to avoid future issues;
- Collect and verify information on the financial state of customer; make suggestions to review the loan conditions if necessary based on analysis and predictions;
- Perform other duties related to debt collection tasks as assigned by the management.

- Higher education;
- Experience as a Debt Collection Specialist will be a plus;
- Familiarity with laws related to debt collection;
- Awareness of customer crediting procedures;
- Strong interpersonal and communication skills; ability to work in a team;
- Apt in negotiating and persuading;
- High sense of responsibility;
- Patience and ability to manage stress;
- Problem-solving skills;
- Working knowledge of MS Office and databases;
- Knowledge of Armenian, Russian and English languages.

APPLICATION PROCEDURES:  Interested candidates are welcome to send their CV to: cv@varks.am . Please, indicate the position title ("Debt Collection Specialist") in the subject line of the email. Only shortlisted candidates will be contacted.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  30 April 2019


ABOUT COMPANY:  Varks.am is represented by "Varks.am UCO" CJSC which is a finance organization. To get more information about the Company, please visit: https://www.varks.am/.

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