logo The Alexander, a Luxury Collection Hotel, Yerevan

TITLE:  Receptionist/ Front Desk Clerk

START DATE/ TIME:  ASAP

DURATION:  Permanent

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  The Alexander, a Luxury Collection Hotel, Yerevan is looking for an experienced and dynamic candidate for the position of the Receptionist/ Front Desk Clerk who will assist guests with arrival and departure from hotel, while providing positive guests experiences.

JOB RESPONSIBILITIES:
- Attend all guests approaching the front desk in the procedure of check-in/ check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures;
- Use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and ask for requisitions accordingly;
- Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and record it;
- Ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the system and available to the Housekeeping and other departments in due time;
- Do a proper cashier closer and ensure a complete handover between the shifts;
- Perform any other job-related duties as assigned.

REQUIRED QUALIFICATIONS:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration or other relevant field;
- At least 1 year of work experience in a relevant position;
- Customer service drive with outstanding communication and active listening skills;
- Excellent problem-solving and multitasking skills;
- Ability to work under pressure;
- Excellent written and verbal communication skills;
- Excellent knowledge of Armenian, Russian and English languages;
- Knowledge of Opera PMS is preferable.

APPLICATION PROCEDURES:  All interested and qualified candidates are welcome to send their CV to: anna.arzumanyan@thealexanderyerevan.com . Please, mention the position title ("Receptionist/ Front Desk Clerk") in the subject line of the email. Please note that only short-listed candidates will be interviewed.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  31 July 2019

APPLICATION DEADLINE:  30 August 2019

ABOUT COMPANY:  The Alexander, a Luxury Collection Hotel, Yerevan is represented by "Alexander Hotel" LLC. The Alexander Yerevan Hotel, representing Starwood Hotels' Luxury Collection brand is located in the capital city, close to the Republic Square.

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