Zigzag LLC

TITLE:  Service Center Quality Control Manager

TERM:  Full-time

START DATE/ TIME:  ASAP

DURATION:  Long-term

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Zigzag LLC is looking for a Service Center Quality Control Manager who will be responsible for the arrangement of the Center calls and setup services, as well as for monitoring the collaboration with partner organizations and brand representatives.

JOB RESPONSIBILITIES:
- Supervise the process of customer request files and data entry;
- Control the setup and other services application processing;
- Check the deadlines of orders and their arrivals of necessary details from international partner companies;
- Check the deadlines and the accuracy of the reports to send to the suppliers;
- Solve conflict situations with customers;
- Set KPIs for evaluating the efficiency of the Service Center activities and result analysis;
- Control the Center activities to be done properly and in time;
- Perform other projects to improve the quality of the Service Center activity.

REQUIRED QUALIFICATIONS:
- University degree, preferably in a technical field;
- Experience in customer service;
- Excellent communication skills;
- Ability to manage conflict situations;
- Well-balanced and disciplined personality;
- Excellent knowledge of MC Office;
- Excellent knowledge of Armenian and Russian languages; knowledge of English languages is a plus.

APPLICATION PROCEDURES:  All qualified candidates are welcome to send their CV to hr@zigzag.am until the deadline. Please mention the position title ("Service Center Quality Control Manager") in the subject line of the email. Shortlisted candidates will be invited for the interview.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  27 August 2019

APPLICATION DEADLINE:  26 September 2019

ABOUT COMPANY:  Zigzag LLC was founded in 1995 and is the official representative of a series of well-known producers of electronics and household appliances in Armenia. For more information visit: www.zigzag.am.

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