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TITLE:  Receptionist

TERM:  Full-time

OPEN TO/ ELIGIBILITY CRITERIA:  All interested candidates

START DATE/ TIME:  ASAP

DURATION:  Permanent

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  Europe Hotel is looking for a Receptionist to join its team.

JOB RESPONSIBILITIES:
- Greet and register the guests into the Hotel in a prompt manner; process customer payments according to established policies and procedure;
- Handle confidential information, including guest records, with a high degree of integrity;
- Answer and route calls as appropriate; take guest messages with accuracy;
- Offer and properly handle requests for wake-up calls;
- Ensure reception and common area/ lobby is clean;
- Answer guests' questions about the property and amenities and be able to refer and direct guests to area attractions and outlets; arrange for the appropriate transportation of guests to and from the Hotel when necessary;
- Resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances or unhappy guests; follow up to ensure guest satisfaction;
- Complete daily paperwork to include cashing out, documenting all adjustments, miscellaneous charges and check-outs;
- Balance cash bag at open and closing of each shift;
- Provide a professional image at all times through appearance and dress;
- Follow the Company's policies and procedures.

REQUIRED QUALIFICATIONS:
- Higher Education;
- Fluent knowledge of English and Russian languages; knowledge of French language is preferable;
- Computer and typing skills;
- Proven job diligence, dedication and attention to details;
- Ability to develop and maintain working relationship with the team and welcome positive attitude towards guests.

APPLICATION PROCEDURES:  Interested candidates are encouraged to submit their CV with a photo to: sales@europehotel.am mentioning the position title ("Receptionist") in the subject line of the email.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

OPENING DATE:  11 September 2019

APPLICATION DEADLINE:  10 October 2019

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