search
open search close search
Java Software Engineer
SAS Group
04 Dec 2020
Electrical Maintenance Worker (Electrician)
U.S. Embassy Yerevan
04 Dec 2020
Group Financial Audit Specialist
Softconstruct
03 Dec 2020
Senior Project Manager
Mamble
03 Dec 2020
Recruiter
Yeremyan Projects
03 Dec 2020
Լոգիստիկայի Բաժնի Մասնագետ
Ավենիղ/ Avenikh
03 Dec 2020
Reach GIS/ Database Officer
People in Need
02 Dec 2020
Reach Assessment Officer
People in Need
02 Dec 2020
Մասնաճյուղի Փոխտնօրեն
Երեմյան Փրոջեքթս/ Yeremyan Projects
02 Dec 2020
Հաշվապահ
Երեմյան Փրոջեքթս/ Yeremyan Projects
02 Dec 2020
Planner
Renco Armestate
02 Dec 2020
Site Cost Controller
Renco Armestate
02 Dec 2020
Quality Coordinator (Construction Engineering)
Renco Armestate
02 Dec 2020
Quality Supervisor (Construction Engineering)
Renco Armestate
02 Dec 2020
Quality Manager (Construction Engineering)
Renco Armestate
02 Dec 2020
Field Civil Engineer
Renco Armestate
02 Dec 2020
Field Electrical Engineer
Renco Armestate
02 Dec 2020
Field Instrumentation and Control Engineer
Renco Armestate
02 Dec 2020
Field Mechanical and Packages Engineer
Renco Armestate
02 Dec 2020
Field Piping Engineer
Renco Armestate
02 Dec 2020
Լոգոպեդ
Հայաստանի Մանուկներ Բարեգործական Հիմնադրամ/ Children of Armenia Charitable Fund
02 Dec 2020
Technical Task Lead, "ImpactAIM" Accelerator Programme
UNDP Armenia
01 Dec 2020
Advisor for EU4Sevan
Deutsche Gesellschaft fuer Internationale Zusammenarbeit GIZ GmbH
01 Dec 2020
Human Resources Officer
People in Need representative office in Armenia
01 Dec 2020
Automated QA Engineer
XNTrends
01 Dec 2020
Customer Relationship Manager
Landmark Capital
01 Dec 2020
Graphic Designer (Freelance)
Smithsonian Institution
30 Nov 2020
VBet SMM Specialist
Softconstruct
30 Nov 2020
Ադմինիստրատոր
«Մասթեր Պլյուս» Միջազգային Կրթական Կազմակերպություն/ "Master Plus" International Educational Counseling Company
27 Nov 2020
Personal and Research Assistant (PRA)
Armenian General Benevolent Union (AGBU), Armenia
27 Nov 2020
C++ Developer
Softconstruct
27 Nov 2020
Brand Manager
Navavan
26 Nov 2020
SMM Specialist
Navavan
26 Nov 2020
Project Manager
Navavan
26 Nov 2020
Office Manager
Yerani Travel
25 Nov 2020
Նախագծերի Ղեկավար
Նոր Փրոջեքթս/ Nor Projects
25 Nov 2020
Head of Administration Department
Byblos Bank Armenia
20 Nov 2020
Operations Manager
IMR
20 Nov 2020
Mathematics Teacher
RSM International
20 Nov 2020
Quality Assurance Engineer
Mentor Graphics Development Services
19 Nov 2020
Software Engineer
Mentor Graphics Development Services
19 Nov 2020
Հարկային Հաշվառման Բաժնի Ղեկավար
Աթենք/ Atenk
18 Nov 2020
Principal Software Engineer (NodeJS)
Questrade International
18 Nov 2020
Senior Software Engineer
Questrade International
18 Nov 2020
Senior Quality Assurance Engineer
Questrade International
18 Nov 2020
Technical Writer
Questrade International
18 Nov 2020
Գլխավոր Հաշվապահ
Կրեդիտ Կորպ ՈՒՎԿ
17 Nov 2020
Automation QA Engineer
Mamble
16 Nov 2020
Senior Front End (React.js) Developer
Mamble
16 Nov 2020
Network System Engineer
Armenia Securities Exchange and Central Depository of Armenia
16 Nov 2020
Market Surveillance Specialist
Armenia Securities Exchange and Central Depository of Armenia
16 Nov 2020
Community Outreach Coordinator
Dar Foundation of Regional Development and Competitiveness
13 Nov 2020
Communications Coordinator
Dar Foundation of Regional Development and Competitiveness
13 Nov 2020
Data Analyst Intern/ Contractor
Mentor Graphics Development Services
13 Nov 2020
Application Engineering Intern/ Contractor
Mentor Graphics Development Services
13 Nov 2020
Corporate Application Engineer, Global Support and Services
Mentor Graphics Development Services
13 Nov 2020
Intern/ Contractor
Mentor Graphics Development Services CJSC
13 Nov 2020
Web Designer
VXSoft
11 Nov 2020
Technical Writer
VXSoft
11 Nov 2020
Full Stack Software Developer
Odessi Group
11 Nov 2020
React.js Developer
MaxinAI
11 Nov 2020
Python Developer
MaxinAI
11 Nov 2020
Full Stack .Net Developer
Praemium RA
09 Nov 2020
Engineering Manager
Buymie
09 Nov 2020
Արտադրության Գծով Հաշվապահ
Բեկոն Պրոդուկտ/ Bacon Product
06 Nov 2020
Call Center Manager
Hosteeva
22 Oct 2020

Call Center Manager

Company: Hosteeva LLC
Location: Yerevan, Armenia
Duration: Long-term
Deadline: 21 November 2020

JOB DESCRIPTION: 

Hosteeva is looking for a skilled Call Center Manager who can lead its representatives to better performance and improve service quality.

RESPONSIBILITIES: 

- Hire, train, coach and lead call center representatives as they provide support to customers;
- Answer representative's questions, guide them through difficult calls or issues, diffuse angry customers, or handle issues that cannot be fielded by representatives;
- Educate and coach workers regarding processes and practices;
- Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction;
- Assume responsibility of budgeting and tracking expenses;
- Evaluate performance with key metrics (accuracy, call-waiting time);
- Prepare reports for different departments or upper management.

REQUIRED QUALIFICATIONS: 

- At least 3 years of management experience;
- Experience in customer service;
- Solid understanding of reporting and budgeting procedures;
- Fluent knowledge of English, Armenian and Russian languages;
- Outstanding communication and interpersonal skills;
- Excellent organizational and leadership skills with a problem-solving ability;
- Proficiency in necessary technology, including computers, software applications, phone systems.

APPLICATION PROCEDURES: 

Interested candidates are welcome to apply online via careercenter.am or send their Cover Letter and CV as well as other relevant documents to: agazarova@hosteeva.com indicating the position title ("Call Center Manager") in the subject line of the email.

Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

ABOUT COMPANY: 

For the information about the Company, please visit: https://www.hosteeva.com/.