search
open search close search
Administrative Assistant
Savings Banks Foundation for International Cooperation (SBFIC)
10 Jul 2020
Sales Manager
Bplan
10 Jul 2020
Head of Product and Marketing
SEF International UCO
10 Jul 2020
Head of Branch Network
SEF International UCO
10 Jul 2020
Program Officer - Parliament
International Republican Institute (IRI) Armenia
09 Jul 2020
Executive Assistant to Chairman
Strategic Development Agency
09 Jul 2020
Compliance Assurance Lead
HSBC Bank Armenia
09 Jul 2020
Senior Manager/ Operations Director
AGBU Armenian Virtual College
09 Jul 2020
Project Coordinator
Armenian Territorial Development Fund
09 Jul 2020
Head of Administration and Technical Support Division, IT Department
Rosgosstrakh - Armenia
08 Jul 2020
Executive Assistant/ Office Manager
Gazelle Finance UCO
08 Jul 2020
Customer Experience Representative
InterTech
07 Jul 2020
Attorney
Ares Law Firm
07 Jul 2020
Support Center Specialist
VXSoft
07 Jul 2020
Մեխանիկական Արտադրամասի Պետ
ՀԱԷԿՇԻՆ/ HAEKSHIN
07 Jul 2020
Lawyer - Armenia
Council of Europe
07 Jul 2020
Project Expert for Private Sector Development and Technical Vocational Education and Training Regional Programme
German International Cooperation GIZ
06 Jul 2020
Project Assistant for Private Sector Development and Technical Vocational Education and Training Regional Programme
German International Cooperation (GIZ)
06 Jul 2020
Տեխնիկական Անվտանգության Ճարտարագետ
ՀԱԷԿՇԻՆ/ HAEKSHIN
06 Jul 2020
HR Senior Specialist
TelCell
03 Jul 2020
Deputy CEO
SEF International UCO
03 Jul 2020
Հաղորդակցության Մասնագետ
Ներդրումների Աջակցման Կենտրոն/ Investment Support Center Armenia
03 Jul 2020
Junior Associate in Debt Collection Team
Concern-Dialog
03 Jul 2020
Տեխնոլոգ Կարամելի և Շոկոլադի Արտադրությունում
Արմենիան Տիտանիում Փրոդաքշն/ Armenian Titanium Production
03 Jul 2020
Աուդիտոր
Փըրֆեքթ Աուդիտ/ Perfect Audit
02 Jul 2020
Civic Education Programs Manager
Children of Armenia Charitable Fund (COAF)
02 Jul 2020
HR Assistant SC5
United Nations World Food Programme - Armenia
02 Jul 2020
Project Manager
Ucom
02 Jul 2020
Փորձաքննող Ինժեներ 2
Հայաստանի Տարածքային Զարգացման Հիմնադրամ/ Armenia Territorial Development
30 Jun 2020
Փորձաքննող Ինժեներ 1
Հայաստանի Տարածքային Զարգացման Հիմնադրամ/ Armenia Territorial Development
30 Jun 2020
Graphic Designer
Management Systems International/ Armenia Support Initiative
29 Jun 2020
HR Specialist
SoftConstruct
26 Jun 2020
Ավագ PHP Ծրագրավորող
Արմենիա Թրավել+Մ/ Armenia Travel +M
26 Jun 2020
Ֆինանսական Տնօրենի Տեղակալ
Երեմյան Փրոջեքթս/ Yeremyan Projects
26 Jun 2020
English Speaking Incoming Tour Manager
Armenia Travel +M
25 Jun 2020
German Speaking Incoming Tour Manager
Armenia Travel +M
25 Jun 2020
Partner National Personnel Remuneration Survey in the UNHCR Country Office, Armenia
UNHCR
25 Jun 2020
Full Stack .NET Developer
Praemium RA
25 Jun 2020
Tax and Accounting Senior Specialist, Tax and Legal Department
Deloitte Armenia
24 Jun 2020
Senior PHP/ Magento Developer
CertiPro Solutions
24 Jun 2020
Ինֆո Խորհրդատու
Էվոկաբանկ/ Evocabank
23 Jun 2020
Ներդրումների Մենեջեր
Ներդրումների Աջակցման Կենտրոն/ Investment Support Center Armenia
22 Jun 2020
Junior C# Developer
Digital Solutions Gate
22 Jun 2020
Agronomist, Deputy CEO
Tufenkian Charitable Foundation
22 Jun 2020
Commercial Director
Atenk
17 Jun 2020
Ներմուծման Մասնագետ
Աթենք/ Atenk
17 Jun 2020
Database Performance Engineer
Praemium RA
16 Jun 2020
Գլխավոր Հաշվապահ
Կարիերայի Կենտրոնի Գործընկեր Կազմակերպություն/ Career Center Partner Company
15 Jun 2020
Call Center Supervisor
Ucom
08 May 2020

Call Center Supervisor

Company: Ucom CJSC
Location: Yerevan, Armenia
Deadline: 07 June 2020

TERM: 

Full-time

JOB DESCRIPTION: 

Call Center Supervisor will guarantee Call Centre effective operational performance within defined service levels, make analysis on various operations of Call Centre performance, meet with management to report the progress of the Call Centre performance, escalate issues to have a better customer service.

RESPONSIBILITIES: 

- Recruit new hires for Call Centre; introduce new staff members;
- Manage, plan, coordinate and check the activities of the staff;
- Evaluate the job of the staff, have one to one and group meetings with each of them;
- Provide helpful feedback and positive communication to motivate Call Centre staff;
- Communicate any Company policy and procedure changes with Call Centre staff;
- Manage teams' rotation schedule and watch them respect the established rules, consult with the HR and watch for proper implementation and application of staff training;
- Upon necessity request extra trainings for Call Centre staff;
- Update all the documentations and information necessary for the staff;
- Manage yearly vacation planning of the staff;
- Participate in the design and the choice of the solutions and the tools given to the Call Centre to improve the efficiency;
- Review Call Centre schedule to make sure that the distribution of consultants is correct;
- Report the current activity to the Front Office Manager according to the targeted objectives;
- Elaborate and follow-up daily, weekly dashboards and monthly balance assessments of activities;
- Arrange, estimate and propose the headcount according to the budget;
- Provide helpful feedback and positive communication to motivate Call Centre staff;
- Review all reports prepared by Call Center coordinators as well as escalated issues and follow up its solution;
- Perform other tasks as assigned.

REQUIRED QUALIFICATIONS: 

- Bachelor's degree preferably in Management or Business;
- Prior experience as a call center consultant is a plus;
- 2-3 years of prior experience in managerial position is a plus;
- Strong organizational skills and attention to details;
- Excellent leadership and management skills;
- Good interpersonal and active listening skills;
- Ability to work in high pressure and in stressful situations;
- Readiness to learn new software or other working tools.

APPLICATION PROCEDURES: 

Interested candidates who meet the above-mentioned requirements and are confident that their background and experience qualify them for the position, are welcome to send their resume to: career@ucom.am mentioning the title of the position ("Call Center Supervisor") in the subject line of the email.

Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

ABOUT COMPANY: 

Ucom is a unified communications operator in Armenia, which offers symmetrical and mobile broadband Internet and other services.