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avag-inzhener-1
Ավագ Ինժեներ
АМ Group
08 May 2024
agbu-we-grant-coordinator-2
AGBU WE Grant Coordinator
Armenian General Benevolent Union (AGBU), Armenia
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iv-visa-assistant-farsi-speaker-1
IV Visa Assistant (Farsi Speaker)
U.S. Embassy Yerevan
08 May 2024
program-manager-inclusion-1
Program Manager, Inclusion
Democracy International
07 May 2024
project-coordinator-assistant-2
Project Coordinator Assistant
Armenian Branch of Association "Medecins Sans Frontieres" (Switzerland)
07 May 2024
sanctions-support-officer-eo-1
Sanctions Support Officer, EO
British Embassy Yerevan
07 May 2024
strategic-implementation-fund-sif-manager-4
Strategic Implementation Fund (SIF) Manager
Chemonics International Inc
07 May 2024
data-systems-specialist-2
Data Systems Specialist
Chemonics International Inc
07 May 2024
research-and-analytics-director-3
Research and Analytics Director
Chemonics International Inc
07 May 2024
executive-director-health-for-armenia-2
Executive Director, Health For Armenia
Teach for Armenia
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tsragri-haghvordakcvouthyan-ev-hashvetvvouthyvounneri-masnaget-anhat-khvorhrdatvou
Ծրագրի Հաղորդակցության և Հաշվետվությունների Մասնագետ-անհատ խորհրդատու
Armenian Territorial Development Fund
06 May 2024
bnapahpanakan-harcervov-masnaget-anhat-khvorhrdatvou
Բնապահպանական Հարցերով Մասնագետ-անհատ Խորհրդատու
Armenian Territorial Development Fund
06 May 2024
gnvoumneri-khvorhrdatvou-1
Գնումների Խորհրդատու
Armenian Territorial Development Fund
06 May 2024
project-officer-25
Project Officer
Armenian Red Cross Society
06 May 2024
communications-officer-15
Communications Officer
Democracy International
06 May 2024
customer-attraction-chief-specialist-4
Customer Attraction Chief Specialist
EvocaBank
06 May 2024
teller-evening-shift-3
Teller (Evening Shift)
EvocaBank
06 May 2024
teller-54
Teller
Evocabank
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datairavakan-bazhni-ghekavar-2
Դատաիրավական Բաժնի Ղեկավար
EvocaBank
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paymanagrayin-apahvovman-bazhni-avag-masnaget-1
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EvocaBank
06 May 2024
financial-analyst-97
Financial Analyst
EvocaBank
06 May 2024
qa-engineer-154
QA Engineer
Evocabank
06 May 2024
leasing-services-specialist-12
Leasing Services Specialist
EvocaBank
06 May 2024
digital-project-manager-9
Digital Project Manager
EvocaBank
06 May 2024
technical-monitoring-specialist-15
Technical Monitoring Specialist
EvocaBank
06 May 2024
loan-officer-61
Loan Officer
EvocaBank
06 May 2024
product-owner-25
Product Owner
EvocaBank
06 May 2024
hetgvortsarnakan-varchvouthyan-varkayin-khmbi-glkhavvor-masnaget-1
Հետգործառնական Վարչության/ Վարկային Խմբի Գլխավոր Մասնագետ
EvocaBank
06 May 2024
digital-media-and-innovations-specialist
Digital Media and Innovations Specialist
Chemonics International Inc
04 May 2024
lawyer-261
Lawyer
Children of Armenia Charitable Fund
03 May 2024
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Russian Language Instructor
Career Center
03 May 2024
medical-representative-365
Medical Representative
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03 May 2024
global-leadership-program-glp-coordinator-1
Global Leadership Program (GLP) Coordinator
Armenian General Benevolent Union (AGBU), Armenia
02 May 2024
svocialakan-media-marqethingi-masnaget
Սոցիալական Մեդիա Մարքեթինգի Մասնագետ
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02 May 2024
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GESI Expert
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GMPharmaceuticals
02 May 2024
usaid-project-management-specialist-1
USAID Project Management Specialist
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02 May 2024
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RFQ - Provision of Accommodation and Event Organization Services
Chemonics International Inc
01 May 2024
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RFQ - Provision of Health Insurance
Chemonics International Inc
01 May 2024
strategic-communications-director-1
Strategic Communications Director
Chemonics International Inc
01 May 2024
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Working Group Member For Developing Teaching Manuals on Armenian Constitutional Law And European Law For University Professors
Development Professionals Inc.
30 April 2024
sme-lending-chief-specialist-1
SME Lending Chief Specialist
EvocaBank
29 April 2024
sme-lending-senior-specialist-2
SME Lending Senior Specialist
EvocaBank
29 April 2024
commercial-director-43
Commercial Director
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29 April 2024
dealing-specialist-1
Dealing Specialist
EvocaBank
26 April 2024
rfp-developing-gift-registry-module-for-the-corruption-prevention-commission
RFP - Developing Gift Registry Module for the Corruption Prevention Commission
Dexis
26 April 2024
faktvoringi-masnaget-1
Ֆակտորինգի Մասնագետ
EvocaBank
25 April 2024
management-board-staff-coordinator-4
Management Board Staff Coordinator
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25 April 2024
phastaban-1
Փաստաբան
MGM Partners Law Firm
23 April 2024
logistics-specialist-24
Logistics Specialist
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22 April 2024
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Վաճառքի Մենեջեր
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Short Term Expert for the Development of a Guidebook on Integrity for the Tax Officers USAID-funded Armenia Integrity Project
Dexis
22 April 2024
hr-and-compliance-specialist
HR and Compliance Specialist
Les Laboratoires Servier Armenia RO
22 April 2024
request-for-applications-for-gender-equality-and-social-inclusion-gesi-analysis-1
Request for Applications for Gender Equality and Social Inclusion (GESI) Analysis
Counterpart International Inc. Armenian rep. office
19 April 2024
secondary-professional-education-vet-quality-assurance-officer-1
Secondary Professional Education (VET) Quality Assurance Officer
Yerevan Haybusak University
19 April 2024
mijin-masnagitakan-krthvouthyan-mkvou-voraki-apahvovman-pataskhanatvou-2
Միջին Մասնագիտական Կրթության (ՄԿՈՒ) Որակի Ապահովման Պատասխանատու
Հայբուսակ Համալսարան
19 April 2024
hashvapah-25
Հաշվապահ
Արզնի Կաթնամթերք
17 April 2024
driver-99
Driver
Huawei Armenia
17 April 2024
medical-representative-364
Medical Representative
Rudium Trading
15 April 2024
visa-assistant-farsi-speaker-5
Visa Assistant (Farsi Speaker)
U.S. Embassy Yerevan
15 April 2024
annual-program-statement-aps-for-the-award-of-grants-2
Annual Program Statement (APS) for the Award of Grants
South Caucasus Regional Water Management Program (SCRWM)
12 April 2024
dramashnvorhneri-tsragri-tarekan-haytararvouthyvoun-1
ԴՐԱՄԱՇՆՈՐՀՆԵՐԻ ԾՐԱԳՐԻ ՏԱՐԵԿԱՆ ՀԱՅՏԱՐԱՐՈՒԹՅՈՒՆ
South Caucasus Regional Water Management Program (SCRWM)
12 April 2024
avag-hashvapah-1
Ավագ Հաշվապահ
TML Consulting
11 April 2024
public-relations-associate-4
Public Relations Associate
Armenia Tree Project (ATP)
11 April 2024
hashvapah-24
Հաշվապահ
BD Retail Group
11 April 2024
operational-manager-5
Operational Manager
Armobil
10 April 2024
watchkeeper
Watchkeeper
Armobil
10 April 2024
marqethingi-ev-onlayn-iracman-bazhni-masnaget
Մարքեթինգի և Օնլայն Իրացման Բաժնի Մասնագետ
BD Retail Group
10 April 2024
judicial-self-governance-advisor
Judicial Self-Governance Advisor
Development Professionals Inc.
02 May 2024
call-center-supervisor-3
Call Center Supervisor
Ucom
08 May 2020
Call Center Supervisor
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Company: Ucom
Deadline: 07 June 2020

TERM : 

Full-time

JOB DESCRIPTION : 

Call Center Supervisor will guarantee Call Centre effective operational performance within defined service levels, make analysis on various operations of Call Centre performance, meet with management to report the progress of the Call Centre performance, escalate issues to have a better customer service.

RESPONSIBILITIES : 

- Recruit new hires for Call Centre; introduce new staff members;
- Manage, plan, coordinate and check the activities of the staff;
- Evaluate the job of the staff, have one to one and group meetings with each of them;
- Provide helpful feedback and positive communication to motivate Call Centre staff;
- Communicate any Company policy and procedure changes with Call Centre staff;
- Manage teams' rotation schedule and watch them respect the established rules, consult with the HR and watch for proper implementation and application of staff training;
- Upon necessity request extra trainings for Call Centre staff;
- Update all the documentations and information necessary for the staff;
- Manage yearly vacation planning of the staff;
- Participate in the design and the choice of the solutions and the tools given to the Call Centre to improve the efficiency;
- Review Call Centre schedule to make sure that the distribution of consultants is correct;
- Report the current activity to the Front Office Manager according to the targeted objectives;
- Elaborate and follow-up daily, weekly dashboards and monthly balance assessments of activities;
- Arrange, estimate and propose the headcount according to the budget;
- Provide helpful feedback and positive communication to motivate Call Centre staff;
- Review all reports prepared by Call Center coordinators as well as escalated issues and follow up its solution;
- Perform other tasks as assigned.

REQUIRED QUALIFICATIONS : 

- Bachelor's degree preferably in Management or Business;
- Prior experience as a call center consultant is a plus;
- 2-3 years of prior experience in managerial position is a plus;
- Strong organizational skills and attention to details;
- Excellent leadership and management skills;
- Good interpersonal and active listening skills;
- Ability to work in high pressure and in stressful situations;
- Readiness to learn new software or other working tools.

APPLICATION PROCEDURES : 

Interested candidates who meet the above-mentioned requirements and are confident that their background and experience qualify them for the position, are welcome to send their resume to: career@ucom.am mentioning the title of the position ("Call Center Supervisor") in the subject line of the email.

Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

ABOUT COMPANY : 

Ucom is a unified communications operator in Armenia, which offers symmetrical and mobile broadband Internet and other services.