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phastaban-1
Փաստաբան
MGM Partners Law Firm
23 April 2024
logistics-specialist-24
Logistics Specialist
Huawei Technologies Armenia
22 April 2024
call-for-proposals-independent-expert-assessment-of-the-administration-of-the-fund-for-socio-economic-development-of-armenian-municipalities-local-development-fund-1
Call for Proposals-Independent Expert Assessment of the Administration of the Fund for Socio-Economic Development of Armenian Municipalities (Local Development Fund)
GIZ
22 April 2024
vatcharqi-menejer-5
Վաճառքի Մենեջեր
Specmash
22 April 2024
short-term-expert-for-the-development-of-a-guidebook-on-integrity-for-the-tax-officers-usaid-funded-armenia-integrity-project-2
Short Term Expert for the Development of a Guidebook on Integrity for the Tax Officers USAID-funded Armenia Integrity Project
Dexis
22 April 2024
national-coordinator-3
National Coordinator
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
22 April 2024
hetgvortsarnakan-varchvouthyan-varkayin-khmbi-glkhavvor-masnaget
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EvocaBank
22 April 2024
hr-and-compliance-specialist
HR and Compliance Specialist
Les Laboratoires Servier Armenia RO
22 April 2024
wash-specialist
WASH Specialist
UNICEF
22 April 2024
digital-coordinator-1
Digital Coordinator
UNICEF
22 April 2024
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Request for Applications for Gender Equality and Social Inclusion (GESI) Analysis
Counterpart International Inc. Armenian rep. office
19 April 2024
secondary-professional-education-vet-quality-assurance-officer-1
Secondary Professional Education (VET) Quality Assurance Officer
Yerevan Haybusak University
19 April 2024
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Հայբուսակ Համալսարան
19 April 2024
grasenyaki-masnaget-tntesaget
Գրասենյակի Մասնագետ-տնտեսագետ
Office of The Financial System Mediator
18 April 2024
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Counter-Trafficking in Persons (C-TIP) Expert
Democracy International
18 April 2024
consular-coordinator-1
Consular Coordinator
Canadian Embassy Yerevan
18 April 2024
digital-media-and-innovations-specialist-1
Digital Media and Innovations Specialist
Chemonics International Inc
18 April 2024
training-coordinator-6
Training Coordinator
Chemonics International Inc
18 April 2024
data-systems-specialist-1
Data Systems Specialist
Chemonics International Inc
18 April 2024
data-analytics-specialist-1
Data Analytics Specialist
Chemonics International Inc
18 April 2024
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Պայմանագրային Ապահովման Բաժնի Ավագ Մասնագետ
EvocaBank
17 April 2024
individual-consultant-3
Individual Consultant
Cultivating New Frontiers in Agriculture (CNFA)
17 April 2024
hashvapah-25
Հաշվապահ
Արզնի Կաթնամթերք
17 April 2024
driver-99
Driver
Huawei Armenia
17 April 2024
monitoring-evaluation-and-learning-mel-specialist-1
Monitoring, Evaluation, and Learning (MEL) Specialist
Chemonics International Inc
17 April 2024
communications-and-reporting-specialist
Communications and Reporting Specialist
Chemonics International Inc
17 April 2024
civil-society-engagement-specialist-1
Civil Society Engagement Specialist
Chemonics International Inc
17 April 2024
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Local Expert For Strengthening Alternative Dispute Resolution (ADR) Legal Frameworks And Policies
Development Professionals Inc.
16 April 2024
judicial-testing-and-selection-local-expert-1
Judicial Testing And Selection Local Expert
Development Professionals Inc.
16 April 2024
resource-coordination-clerk-1
Resource Coordination Clerk
U.S. Embassy Yerevan
16 April 2024
collaborating-learning-and-adapting-cla-director-1
Collaborating, Learning, and Adapting (CLA) Director
Chemonics International Inc
16 April 2024
strategic-communications-capacity-building-specialist-1
Strategic Communications Capacity Building Specialist
Chemonics International Inc
16 April 2024
strategic-communications-talent-management-and-development-specialist-1
Strategic Communications Talent Management and Development Specialist
Chemonics International Inc
16 April 2024
research-and-analytics-director-1
Research and Analytics Director
Chemonics International Inc
16 April 2024
strategic-communications-director
Strategic Communications Director
Chemonics International Inc
16 April 2024
credit-monitoring-specialist-11
Credit Monitoring Specialist
EvocaBank
16 April 2024
datairavakan-bazhni-ghekavar-3
Դատաիրավական Բաժնի Ղեկավար
EvocaBank
16 April 2024
customer-attraction-chief-specialist-5
Customer Attraction Chief Specialist
EvocaBank
16 April 2024
product-owner-26
Product Owner
EvocaBank
16 April 2024
digital-service-specialist-evening-shift-5
Digital Service Specialist (Evening Shift)
EvocaBank
16 April 2024
loan-officer-62
Loan Officer
EvocaBank
16 April 2024
technical-monitoring-specialist-16
Technical Monitoring Specialist
EvocaBank
16 April 2024
support-to-the-mtai-in-grouping-organizing-mapped-municipal-powers-and-functions-by-sectors-and-recommending-amendments-to-the-existing-national-legislation-on-local-self-governance-and-in-developing-law-enforcement-practice-studies-of-local-government-1
Support to the MTAI in Grouping/ Organizing Mapped Municipal Powers and Functions by Sectors and Recommending Amendments to the Existing National Legislation on Local Self- governance, and in Developing Law-enforcement Practice Studies of Local Government
GIZ
15 April 2024
senior-finance-officer
Senior Finance Officer
The International Federation of Red Cross and Red Crescent Societies (IFRC)
15 April 2024
pmer-officer-1
PMER Officer
The International Federation of Red Cross and Red Crescent Societies (IFRC)
15 April 2024
livelihoodscva-officer-1
Livelihoods/CVA Officer
The International Federation of Red Cross and Red Crescent Societies (IFRC)
15 April 2024
senior-im-officer-1
Senior IM Officer
The International Federation of Red Cross and Red Crescent Societies (IFRC)
15 April 2024
senior-officer-logistics-and-procurement-1
Senior Officer, Logistics and Procurement
The International Federation of Red Cross and Red Crescent Societies (IFRC)
15 April 2024
project-manager-233
Project Manager
The International Federation of Red Cross and Red Crescent Societies (IFRC)
15 April 2024
senior-officer-community-engagement-and-accountability
Senior Officer, Community Engagement and Accountability
The International Federation of Red Cross and Red Crescent Societies (IFRC)
15 April 2024
field-officer-6
Field Officer
The International Federation of Red Cross and Red Crescent Societies (IFRC)
15 April 2024
medical-representative-364
Medical Representative
Rudium Trading
15 April 2024
visa-assistant-farsi-speaker-5
Visa Assistant (Farsi Speaker)
U.S. Embassy Yerevan
15 April 2024
strategic-implementation-fund-sif-manager
Strategic Implementation Fund (SIF) Manager
Chemonics International Inc
12 April 2024
finance-manager-36
Finance Manager
Chemonics International Inc
12 April 2024
grants-and-procurement-assistant-1
Grants and Procurement Assistant
Chemonics International Inc
12 April 2024
administrative-assistant-327
Administrative Assistant
Chemonics International Inc
12 April 2024
finance-and-operations-director-1
Finance and Operations Director
Chemonics International Inc
12 April 2024
trades-helper-1
Trades Helper
U.S. Embassy Yerevan
12 April 2024
annual-program-statement-aps-for-the-award-of-grants-2
Annual Program Statement (APS) for the Award of Grants
South Caucasus Regional Water Management Program (SCRWM)
12 April 2024
dramashnvorhneri-tsragri-tarekan-haytararvouthyvoun-1
ԴՐԱՄԱՇՆՈՐՀՆԵՐԻ ԾՐԱԳՐԻ ՏԱՐԵԿԱՆ ՀԱՅՏԱՐԱՐՈՒԹՅՈՒՆ
South Caucasus Regional Water Management Program (SCRWM)
12 April 2024
program-operations-assistant
Program Operations Assistant
Armenian Branch of Deloitte Consulting Overseas Program
11 April 2024
water-governance-specialist-2
Water Governance Specialist
Armenian Branch of Deloitte Consulting Overseas Program
11 April 2024
avag-hashvapah-1
Ավագ Հաշվապահ
TML Consulting
11 April 2024
public-relations-associate-4
Public Relations Associate
Armenia Tree Project (ATP)
11 April 2024
hashvapah-24
Հաշվապահ
BD Retail Group
11 April 2024
digital-project-manager-8
Digital Project Manager
EvocaBank
10 April 2024
operational-manager-5
Operational Manager
Armobil
10 April 2024
watchkeeper
Watchkeeper
Armobil
10 April 2024
shinarar-tchartaraget-2
Շինարար/ Ճարտարագետ
Action Against Hunger
10 April 2024
marqethingi-ev-onlayn-iracman-bazhni-masnaget
Մարքեթինգի և Օնլայն Իրացման Բաժնի Մասնագետ
BD Retail Group
10 April 2024
assurance-manager-of-bimetallic-thermostats-and-temperature-limiters-production-2
Assurance Manager of Bimetallic Thermostats and Temperature Limiters Production
Thermorex
10 April 2024
voraki-apahvovman-menejer-bimetalik-jermakargavvorichneri-artadrvouthyvounvoum
Որակի Ապահովման Մենեջեր, Բիմետալիկ Ջերմակարգավորիչների Արտադրությունում
Thermorex
10 April 2024
leasing-services-specialist-11
Leasing Services Specialist
EvocaBank
09 April 2024
legal-adviser-23
Legal Adviser
European Bank for Reconstruction and Development
09 April 2024
mathematics-teacher-curriculum-methodologist
Mathematics Teacher/ Curriculum Methodologist
RSM International
08 April 2024
hashvapah-23
Հաշվապահ
Armenia Renewable Resources and Energy Efficiency Fund
08 April 2024
qa-engineer-153
QA Engineer
Evocabank
05 April 2024
judicial-self-governance-advisor
Judicial Self-Governance Advisor
Development Professionals Inc.
05 April 2024
hashvapah-20
Հաշվապահ
CARD AgroCredit UCO
05 April 2024
ararkayakan-phvordzaget
Առարկայական Փորձագետ
Teach for Armenia
04 April 2024
vatcharqi-menejer-4
Վաճառքի Մենեջեր
Smart Motors
03 April 2024
financial-analyst-96
Financial Analyst
EvocaBank
03 April 2024
personalized-internet-ads-assessor-russian-speakers
Personalized Internet Ads Assessor - Russian Speakers
TELUS International AI Inc
01 April 2024
teller-52
Teller
Evocabank
01 April 2024
customer-support-marketing-coordinator-3
Customer Support Marketing Coordinator
Siemens Industry Software
28 Mar 2024
senior-auditor-32
Senior Auditor
Baker Tilly Armenia
28 Mar 2024
hashvetar-3
Հաշվետար
Mannol Armenia
27 Mar 2024
hetgvortsarnakan-masnaget-2
Հետգործառնական Մասնագետ
CARD AgroCredit UCO
25 Mar 2024
varkayin-masnaget-artashat-1
Վարկային Մասնագետ, Արտաշատ
CARD AgroCredit UCO / ՔԱՐԴ ԱգրոԿրեդիտ ՈՒՎԿ ՓԲԸ
25 Mar 2024
varkayin-masnaget-armavir-1
Վարկային Մասնագետ, Արմավիր
CARD AgroCredit UCO / ՔԱՐԴ ԱգրոԿրեդիտ ՈՒՎԿ ՓԲԸ
25 Mar 2024
varkayin-masnaget-masis-2
Վարկային Մասնագետ, Մասիս
CARD AgroCredit UCO / ՔԱՐԴ ԱգրոԿրեդիտ ՈՒՎԿ ՓԲԸ
25 Mar 2024
varkayin-masnaget-ashtarak
Վարկային Մասնագետ, Աշտարակ
CARD AgroCredit UCO / ՔԱՐԴ ԱգրոԿրեդիտ ՈՒՎԿ
25 Mar 2024
customer-experience-representative-1
Customer Experience Representative
InterTech
07 Jul 2020
Customer Experience Representative
view icon
Company: InterTech
Deadline: 06 August 2020

JOB DESCRIPTION : 

InterTech is looking for a Persian speaking Customer Experience Representative who will act as a liaison, provide product/ services information and resolve any emerging problems that the customers might face with accuracy and efficiency. Being pivotal in ensuring that Company provides the highest level of customer service delivery, the successful candidate will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

RESPONSIBILITIES : 

- Identify and assess customers’ needs to achieve satisfaction, ensuring best practice systems, methodologies and procedures are followed;
- Resolve customer complaints via phone, email, social media and online chat - customer inquiries include information on products/ services provided by the Company and part of excellent customer service is building retention with customers, making them feel welcomed and special;
- Provide accurate, valid and complete information by using the right methods/ tools;
- Provide uninterrupted service by helping the customers with all their enquiries;
- Keep records of customer interactions, process customer accounts and file documents;
- Being the first one handling customer’s issues and understanding them from their perspective, give feedback to other departments helping constantly improve the platform in a way it reflects customer’s perspective;
- Recommend potential product/ services to management by collecting customer information and analyzing customer needs;
- Continuously evaluate and identify opportunities to drive improvements in operations that positively impact on service delivery and to enhance the efficiency and quality of deliverables;
- Build sustainable relationships and trust with customer accounts through open and interactive communication;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
- Resolve product/ services problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; follow up to ensure resolution;
- Follow communication procedures, guidelines and policies;
- Take the extra mile to engage customers.

REQUIRED QUALIFICATIONS : 

- Associate degree in a business-related field; bachelor's degree is a plus;
- Proven customer support experience or experience as a client service representative in a fast-paced environment;
- Excellent command of written and spoken Farsi language; advanced knowledge of English language;
- Solid business acumen with exceptional communication and presentation skills;
- Strong customer facing skills, phone contact handling skills and active listening;
- Ability to stay calm when customers are stressed or upset;
- Familiarity with CRM systems and practices;
- Ability to work independently as well as part of a team;
- Ability to function as a self-starter with emphasis on getting things done;
- Highly organized and flexible;
- Good at prioritizing and meeting changing deadlines;
- Results-oriented, self-motivated with a high level of ambition;
- Ability to deliver quality despite many parallel tasks ongoing;
- Strong computer skills, including Microsoft Office applications;
- Experience in data analysis and reconciliation.

APPLICATION PROCEDURES : 

Interested candidates are welcome to send their CV and a cover letter to: tigran@intertech.am indicating the position title ("Customer Experience Representative") in the subject line of the email.

Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

ABOUT COMPANY : 

Intertech LLC is a web design and development company, specialized in creating websites. The Company started its operation in Armenia in 2016. The target markets are mostly Europe and Asia.