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Customer Support Specialist

Company: Hosteeva LLC
Location: Yerevan, Armenia
Deadline: 18 November 2019

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TERM : 

Shift work (including 2 night shifts per week)

JOB DESCRIPTION: 

Hosteeva LLC is looking for a Customer Support Specialist. The incumbent will be expected to maintain professional contact with customers and be ready to work flexibly as the role is likely to involve shifts, as well as night shifts.

RESPONSIBILITIES : 

- Respond to calls, email and text messages;
- Troubleshoot website issues and escalate to the technical team;
- Manage and resolve customer complaints;
- Document all call information according to standard operational procedures.

REQUIRED QUALIFICATIONS : 

- High proficiency in English language, both verbal and written;
- Ability to work night shifts;
- Solid communication and excellent interpersonal skills.

APPLICATION PROCEDURES : 

All interested and qualified candidates are encouraged to send their CV to: agazarova@hosteeva.com indicating the position title ("Customer Support Specialist") in the subject line of the email. Only short-listed candidates will be invited for the interviews.

Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

REMUNERATION/ SALARY : 

Competitive

ABOUT COMPANY : 

Hosteeva is an hospitality company, located in New Orlean, which has its branches in Armenia and Ukraine. For more information about the Company, please visit: https://www.hosteeva.com/ .