Evocabank is looking for an Online Customer Service Specialist. The ideal candidate is a person with eagerness to find out-of-box solutions and use innovations, who has strong interpersonal and communication skills, ability to work in team; high sense of responsibility; and excellent knowledge of Armenian and English languages.
- Proceed customer applications submitted through online systems;
- Implement transactions by fast money transfer systems;
- Implement other online services provided by the Bank;
- Reply to messages sent by clients via online systems;
- In case of any problems with the online systems, contact the customer and quickly fix the issues;
- In case of suspicious transactions or rejected ones, contact the customer and provide details about the rejection.
- University degree in Economics or Finance;
- At least 1 year of professional experience in the field;
- Excellent command of Armenian banking legislation;
- Good knowledge of MS Word, MS Excel as well as AS-Bank 4.0 software programs;
- International qualifications will be a strong plus;
- Negotiation and conflict management skills;
- Excellent communication skills, literate speech;
- Advanced analytical skills;
- Customer-oriented approach;
- Ability and desire to learn quickly;
- Excellent command of Armenian, Russian and English languages.
Interested candidates are welcome to send their CV in Armenian or English language to: email@example.com
indicating the position title ("Online Customer Service Specialist") in the subject line of the e-mail. Only short-listed candidates will be interviewed.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.
- Medical insurance;
- Favorable terms of Evocabank products, insurance discounts;
- High performance, holiday and year-end bonuses;
- Bonuses on occasion of birthdays, marriage or birth of a child;
- Comfortable lunch and break zone;
- Stylish and free dress code;
- An environment equipped with innovative software and state-of-the-art hardware;
- Special courses, great options for personal and career growth;
- Participation in international conferences and business trips abroad;
- English courses in Evocabank;
- Corporate social responsibility and participation in cultural events;
- Team-building and corporate events.