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Operations Manager

Company: IMR LLC
Location: Yerevan, Armenia
Duration: Permanent
Start Date: ASAP
Deadline: 19 December 2020

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TERM: 

Full-time

JOB DESCRIPTION: 

IMR international marketing research company is looking for an Operations Manager to join its dynamic team to discover and develop new business opportunities and provide efficiency of IMR day-to-day operations. In close cooperation with CEO and team leaders of the Company the Operations manager will be expected to boost organizational efficiency and lead the team to the next level of business development.

RESPONSIBILITIES: 

Operational Efficiency (60%)
- Responsible for analyzing internal processes of organization and contribution of appropriate systems;
- Organize internal accountability and document circulation;
- Manage teams’ general operating systems, processes and infrastructure;
- Control and evaluate working processes and employees’ performance;
- Organize team and team leads’ learning and development processes;
- Responsible for employees’ involvement and motivation;
- Organize work aimed at process automation with the involvement of IT specialists;
- Responsible for prompt solution of possible problems in work with team and clients;
- Oversee interpersonal relations of employees.

Business Development (40 %)
- Search business development opportunities and new partners;
- Responsible for application and participation in tenders, preparing and systematizing documents connected with them;
- Negotiate with potential clients and sign an agreement;
- Cooperate with team leads and discuss project details;
- Coordinate the work of making project budget and contract;
- Manage and maintain relations with exciting clients.

REQUIRED QUALIFICATIONS: 

- Master's degree in Business Administration, Finance or other related field;
- At least 5 years of experience in managing teams and complex projects;
- Proficiency in Armenian, Russian and English languages, both verbal and written;
- Knowledge of MS Office pocket;
- Knowledge of automated systems is desired;
- Knowledge of SPSS is a plus;
- Strategic planning and analytical thinking;
- Excellent communication and negotiation skills, both verbal and written;
- Management and leadership, problem-solving and decision-making skills;
- Excellent time, team and project management skills;
- Conflict resolution skills.

APPLICATION PROCEDURES: 

All qualified candidates are welcome to send their CV with a short motivation letter to: hr@imr.am indicating the position title ("Operations Manager") in the subject line of the email. Early applications are welcome, since ongoing selection process will be organized.

Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.

REMUNERATION/ SALARY: 

Commensurate with experience and salary history

ABOUT COMPANY: 

IMR LLC is a research agency in Armenia, which has originated as “Marketing communications” LLC in 2006. IMR is a member of ESOMAR, and follows the ICC/ ESOMAR International Code of Marketing and Social Research Practices.