TERM
: 
Full-time (shifts are possible)
JOB DESCRIPTION
: 
Yerani Travel is looking for a highly organized and well-mannered person with very good interpersonal and communication skills for the role of inbound Travel Agent. The ideal candidate is an exceptional organizer, communicator, multi-tasker and problem-solver. It's an office-based job that requires coordinating complex schedules, researching and booking travel arrangements for clients, including last-minute or large-scale requests.
RESPONSIBILITIES
: 
- Present and sell existing travel and tour products;
- Arrange, manage and coordinate all aspects of customers' travel requirements;
- Provide travelers with directions and destination information;
- Manage online bookings and maintain proper correspondence and verbal communication;
- Oversee unpredictable situations as much as possible and make sure to provide high-standard customer service according to corporate guidelines. Make relevant notes and notices;
- Create and carefully maintain relevant files and databases;
- Participate in new offers pricing and create custom tour package offers based on customer request.
REQUIRED QUALIFICATIONS
: 
- At least a bachelor's degree;
- Great communication, organization, multi-tasking and problem-solving skills;
- Full proficiency in English and Russian languages; knowledge of other languages is a plus;
- Computer literacy (MS Office);
- Ability to deal with problematic customers, conflict management skills;
- High level of patience, great care to details.
APPLICATION PROCEDURES
: 
Interested candidates are welcome to send their CV to:
hr@mym.am . Please, mention the position title ("Travel Agent") in the subject line of the email.
Please clearly mention in your application letter that you learned of this job opportunity through Career Center and mention the URL of its website - www.careercenter.am, Thanks.