Jobs and Careers

JOB DESCRIPTION: 

Branch Representative will play a vital role in delivering an excellent customer experience, providing exceptional service through understanding and identifying their needs and offering the right products and services. He/ she will be expected to maintain continual and professional contact with customers and be ready to work flexibly as the role is likely to involve shifts.

RESPONSIBILITIES: 

- Provide a range of suitable services and products to customers;
- Accurately and promptly resolve customer queries and requests;
- Effectively question and listen to customers to be able to fully understand their financial circumstances and needs;
- Gain a comprehensive knowledge of HSBC products, services and organization structure, be prepared to connect the customer with the right teams and colleagues where necessary;
- Be prepared to help customers in understanding the variety of ways to bank (internet, mobile, phone and ATM) that will best suit their needs;
- Be proactive in attracting new customers;
- Effectively collaborate with team members and other colleagues to ensure good customer experience and needs fulfillment;
- Maintain up to date customer records and ensure accurate cashiering activities;
- Understand and continue to develop his/ her knowledge of operational risk, legal and regulatory requirements and operating procedures and practices;
- Process customer instructions and transactions accurately including dealing with cash;
- Treat all customers fairly.

REQUIRED QUALIFICATIONS: 

- Enthusiasm for continuously ensuring a superior customer experience;
- Ability to consistently deliver a personalized, friendly and efficient customer service at all times;
- Strong communication/ negotiation skills which will enable him/ her to engage in effective conversations with customers and to build strong professional rapport;
- Confidence, drive and inner energy;
- Experience of working with rules and regulations is preferable;
- Ability to work independently and take responsibility for decisions and actions;
- Ability to work with cash;
- Excellent knowledge of Armenian and English languages.

APPLICATION PROCEDURES: 

All the interested and qualified candidates are encouraged to fill in the last updated version of HSBC Application Form attached below and send it to: *******.*******@****.*** . The old versions of application forms will not be reviewed. Please, put in the subject line of the email "Branch Representative". Only short-listed candidates will be invited for interviews.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

REMUNERATION/ SALARY: 

Competitive

OPEN TO/ ELIGIBILITY CRITERIA: 

All qualified candidates

ATTACHMENTS:

Application Form