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Call Center Officer
This announcement has been retrieved
Company: Byblos Bank Armenia
Location: Yerevan, Armenia
Deadline: 14 January 2021

JOB DESCRIPTION: 

Byblos Bank Armenia is looking for a Call Center Officer to join its team.

RESPONSIBILITIES: 

- Provide customer support over the phone;
- Identify the needs of current and potential clients and advise them accordingly;
- Introduce client to the relevant services of the bank clearly and in detail;
- Promote the sales of Bank services and products;
- Have a good knowledge of terms of each product;
- Have a good knowledge of all banking operations;
- Regulate customer account queries;
- Perform other job-related duties and responsibilities as assigned.

REQUIRED QUALIFICATIONS: 

- Technical or bachelor's degree in Accounting or Finance;
- Relevant experience is a plus;
- Excellent knowledge of Armenian, English and Russian languages;
- Good communication and negotiation skills;
- Sales skills;
- Teamwork skills;
- Ability to identify, anticipate and respond effectively to customer requirements;
- Ability to understand banking operations, related policies and procedures;
- Ability to understand and present each type of product terms;
- Knowledge of AS-Bank program is a plus.

APPLICATION PROCEDURES: 

Interested candidates who meet the above requirements are welcome to apply by following the link for Application procedures: https://ats.hirebee.ai/en/jobs/call-center-officer-11/apply. Only shortlisted applicants will be invited to the interview.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

ABOUT COMPANY: 

Byblos Bank Armenia is a member of Byblos Bank Group which is a financial institution operating in twelve countries and providing all kind of financial services to commercial and retail customers. Group activity is led and supervised by the Head Company - Byblos Bank SAL, based in Lebanon. To learn more about Byblos Bank Armenia, please follow the link: www.byblosbankarmenia.am .