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Call Center Specialist
| Company: | GoodCredit |
|---|---|
| Location: | Yerevan, Armenia |
| Deadline: | 07 November 2019 |
JOB DESCRIPTION:
GoodCredit UCO is looking for a highly motivated and qualified candidate to fill the position of Call Center Specialist.RESPONSIBILITIES:
- Provide omnichannel customer service in compliance with the standards set by the Company, CBA regulations and RA legislation;- Conduct telemarketing campaigns to up-sell/ cross-sell the Company's products and services;
- Meet sales individual and team KPI targets set by the Company;
- Assist customers during customer journey when applying for online loans;
- Register, follow up and provide feedback to customer claims and complaints in accordance with the Company's internal regulations;
- Provide customers with information on the products and services provided by the Company;
- Provide customers with information on their loans based on internal CRM, LMS systems and AS Bank.
REQUIRED QUALIFICATIONS:
- University degree in Finance, Economics or a related field;- Excellent PC skills: strong knowledge of MS Office, Excel and Word in particular; knowledge of AS Bank is a plus;
- Customer service and sales skills;
- Fluency in Armenian and English languages;
- Excellent language skills, including writing, diction and fast typing skills;
- Stress tolerance: ability to work with hard-to-handle customers, work under close monitoring, cope with change management and overload;
- Basic knowledge of consumer banking products and regulations, consumer rights, consumer and data protection;
- Willingness and ability to develop and learn fast, especially different IT systems and banking products;
- Excellent communication and negotiation skills;
- Adaptability and flexibility;
- Analytical skills;
- Teamwork skills;
- Problem-solving skills;
- Attention to detail and accuracy.
APPLICATION PROCEDURES:
Interested candidates are welcome to send their CV to: ****@**********.** mentioning the position title ("Call Center Specialist") in the subject line of the email. Only shortlisted candidates will be invited for an interview.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
