Jobs and Careers

TERM: 

Day Shift/ Night Shift

JOB DESCRIPTION: 

Evocabank is looking for a Call Center Specialist. The ideal candidate has an eagerness to find out-of-box solutions and use innovations, strong interpersonal and communication skills, ability to work in team, high sense of responsibility, excellent knowledge of Armenian, Russian and English languages.

RESPONSIBILITIES: 

- Answer customer’s phone calls and provide necessary information;
- Responsible for identification of customer needs, consultation and sales through phone calls, electronic media and communication software;
- Check up, process and implement customer messages received from remote service systems;
- Work with databases, implement data entries;
- Prepare and present relevant reports.

REQUIRED QUALIFICATIONS: 

- University degree;
- At least 1 year of professional experience at a bank as a Call Center Specialist;
- Good knowledge of MS Office, electronic communication software like Skype, Viber, WhatsApp;
- Excellent communication skills, literate speech;
- Customer-oriented approach;
- Ability and desire to learn quickly;
- Advanced skills of customer acquisition and sales;
- Negotiation and conflict management skills;
- Fast orientation;
- Initiative and high sense of responsibility;
- Excellent knowledge of Armenian, Russian and English languages.

APPLICATION PROCEDURES: 

Interested candidates should send their CV in Armenian or English language to: **@*****.** indicating the position title ("Call Center Specialist") in the subject line of the e-mail. Only short-listed candidates will be interviewed.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

REMUNERATION/ SALARY: 

Competitive