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Cards Agent
| Company: | HSBC Bank Armenia |
|---|---|
| Start Date: | ASAP |
| Deadline: | 23 July 2018 |
| Announcement Code: |
JOB DESCRIPTION:
The role owner is responsible for the day-to-day operations of the credit card and merchant acquiring, with keeping customers satisfied and inquiries handled within established time frame. He/ she actively supports the management of all aspects of the daily operation, business engagement, ensuring the best interests of HSBC and fair treatment to customers.RESPONSIBILITIES:
- Responsible for accurate and timely processing of card products in Smart Vista, ArmSoft and ABS (new card capturing, reissue, product change, replacement, card data change and ABS maintenance);- Responsible for closure maintenance in ArmSoft and outstanding clearing;
- Responsible for ATM and credit card embossing, enveloping and distribution, retained card checking and registration, card stock balancing;
- Conduct credit card related issue investigations;
- Monitor corporate cards facility review dates and fees against agreement and Legal Department register;
- Responsible for department policies and procedures;
- Responsible for daily clearing and settlement;
- Responsible for daily and monthly reconciliation;
- Conduct issue-related report monitoring;
- Responsible for merchant acquiring;
- Capture new or existing merchant data;
- Provide merchant training;
- Responsible for merchant visit upon requirement;
- Respond to merchant queries, calls and provide ongoing support;
- Provide POS terminal technical support;
- Conduct acquiring report monitoring;
- Perform other cards processing related tasks.
REQUIRED QUALIFICATIONS:
- University degree;- Thorough understanding of card products and related regulatory framework;
- Good technical knowledge of the bank's main operational systems and PC automation skills;
- Strong written and verbal communication, presentation and negotiations skills in both English and Armenian languages;
- Willingness to learn, ability to work under pressure;
- Ability to solve issues independently;
- Flexible person easy adopting to changes, quick learner;
- Fluency in English and Armenian languages.
APPLICATION PROCEDURES:
All interested and qualified candidates are encouraged to fill in the last updated version of HSBC Application Form attached below and send it to: *******.*******@****.*** . The old versions of application forms will not be reviewed. Please, put the position title ("Cards Agent") in the subject line of the email. Only shortlisted candidates will be invited for interviews.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
Application Form
