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Case Handling Specialist
| Company: | OFSM |
|---|---|
| Location: | Yerevan, Armenia |
| Start Date: | ASAP |
| Deadline: | 09 December 2019 |
JOB DESCRIPTION:
Office of The Financial System Mediator is looking for a Case Handling Specialist to handle the claims addressed to the Mediator.RESPONSIBILITIES:
- Answer phone calls of the clients, accept clients, clarify their questions, provide legal advice;- Handle the claims addressed to the Mediator, in particular, assist the clients in making their applications, conduct a preliminary analysis of the complaints;
- Record the complaints addressed to the Mediator, maintain the relevant electronic database;
- Assist the case investigating specialists during the case investigation process by providing legal advice;
- Correspond with citizens, financial organizations; take part in consultations, discussions;
- Answer the frequently asked questions by the citizens;
- Take part in the preparation of monthly, quarterly and annual reports of the Office;
- Study the international consumer protection practice.
REQUIRED QUALIFICATIONS:
- Master's degree in Law or Economics;- At least 1 year of professional work experience;
- Advanced knowledge of banking, banking legislation and normative field, Civil legislation, Civil law, Contractual and tort law, RA judicial-legal system and domestic legislation;
- Excellent knowledge of legal writing;
- Excellent knowledge of the English and Russian languages; fluency in Armenian language;
- Competent user of computer-based programs (full package of MS Office);
- Ability to analyze;
- Creative thinking;
- Excellent communication skills;
- Advising and consultancy-delivery competencies;
- Ability to provide services to clients;
- Analytical and critical thinking;
- Good cooperation skills;
- Law-abiding and reliability;
- Fiduciary duty awareness.
APPLICATION PROCEDURES:
Applicants who meet the aforementioned requirements are invited to submit their CVs to: ****@***.** by mentioning "Case Handling Specialist" or "Պահանջները ընդունող մասնագետ" in the subject line of the email. Please send the CVs only in Armenian language by the deadline. Applications sent in other languages will not be taken into consideration. In case of inquiries, please call at: 060-701111 (internal, 23) or send an email to: ****@***.** .Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
