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Contact Center Specialist
| Company: | EvocaBank |
|---|---|
| Duration: | Long-term, with a probation period |
| Start Date: | ASAP |
| Deadline: | 25 November 2018 |
| Announcement Code: |
TERM:
Night Shift (every 3rd day, from 21:00 to 09:00)JOB DESCRIPTION:
Evocabank is looking for a motivated specialist who will answer the customers' incoming phone calls and provide information on banking services.RESPONSIBILITIES:
- Identify customers' needs through phone calls and electronic media and offer banking services to them;- Implement all the software steps necessary for remote servicing;
- Check up, process and implement customers' messages received through remote service systems;
- Work with data bases, implementing data entries, drafting reports and letters.
REQUIRED QUALIFICATIONS:
- Higher education; degree in Economics or Finance is preferable;- At least 1 year of work experience in banking as a Contact Center or Call Center Specialist;
- Fluency in Armenian, Russian and English languages;
- Good knowledge of MS Office, and electronic communication means, such as Skype, Viber, and WhatsApp;
- Ability to work in a team and find efficient solutions in changing environment;
- Pro-activity and sense of responsibility;
- Analytical and flexible thinking; cooperation skills.
APPLICATION PROCEDURES:
Interested candidates are welcome to send their CV in Armenian language (in PDF format) to: **@*********.** indicating the position title ("Contact Center Specialist") in the subject line of the email; or submit the CV to the Bank's Head Office at: 44/2 Hanrapetutyan Str., Yerevan 0010. Only shortlisted candidates will be interviewed.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
