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Contact Center Specialist
| Company: | Varks.am |
|---|---|
| Duration: | Permanent, with a probation period of 3 months |
| Start Date: | ASAP |
| Deadline: | 02 July 2019 |
| Announcement Code: |
TERM:
Full-timeJOB DESCRIPTION:
Varks.am is seeking a successful candidate for the position of Contact Center Specialist who will provide the Company's information in an efficient and timely manner. 2 weeks intense dedicated training will be provided to set the candidate up for success.RESPONSIBILITIES:
- Answer customers' inquiries through incoming call/ email or chat in a timely manner;- Provide general information on procedures, services, payments, promotion, offers, etc;
- Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor;
- Attract potential customers through incoming and outgoing calls, make cross-selling and up-selling;
- Inform customers about new offers and services;
- Carry out the satisfaction inquiry campaign established by the Quality Team;
- Carry out retention and loyalty campaigns established by the Retention and Loyalty Team;
- Make outbound calls as assigned;
- Perform other job-related tasks as assigned.
REQUIRED QUALIFICATIONS:
- Higher education;- Preferably 1 year of work experience in help line or customer services related fields;
- Natural communicator;
- Confidence and can-do attitude with an ability to deliver excellent customer service;
- Proficiency in Armenian language, both written and verbal; knowledge of English and Russian languages is a plus;
- Good knowledge of MS Office (Word, Excel, Outlook) will be an asset;
- High sense of responsibility;
- Ability to listen; stress resistance;
- Ability for shift work;
- Ability to work on week-ends.
APPLICATION PROCEDURES:
Interested candidates are welcome to send their CV to: **@*****.** indicating the position title ("Contact Center Specialist") in the subject line of the email. Only shortlisted candidates will be contacted.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
