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Contact Centre Intern
| Company: | HSBC Bank Armenia |
|---|---|
| Start Date: | ASAP |
| Deadline: | 09 July 2019 |
| Announcement Code: |
TERM:
Full-timeJOB DESCRIPTION:
The Contact Centre Intern will play a vital role in providing high quality customer service. The Intern should be able to participate in the program on full-time basis, i.e. 09:00-18:00 with a one-hour lunch break.RESPONSIBILITIES:
- Provide high quality customer service;- Handle medium complexity customer contacts in a contact centre environment;
- Listen to customer requirements and present appropriately the Bank's services and products;
- Handle and process customer telephone banking and Internet/ Mobile banking support services requests;
- Keep up to date on all training and relevant internal communications;
- Gain a comprehensive knowledge of the Bank's full range of products and services;
- Understand the knowledge of operational risk, legal and regulatory requirements, operating procedures and practices;
- Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.
REQUIRED QUALIFICATIONS:
- Effective communication skills, both oral and written;- Dedicated, driven and proactive personality;
- Ability to work with rules and regulations;
- Ability to adapt to changing environment;
- Ability to work independently, take appropriate responsibility for actions and make sensible decisions;
- Excellent knowledge of Armenian, English and Russian languages.
APPLICATION PROCEDURES:
All interested and qualified candidates are encouraged to send their full CV to: *******.*******@****.*** . Please, indicate position title ("Contact Centre Intern") in the subject line of the email. Only shortlisted candidates will be invited for the interviews.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
