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CRM Manager
| Company: | Varks.am |
|---|---|
| Duration: | Permanent, with a probation period of 3 months |
| Start Date: | ASAP |
| Deadline: | 20 March 2019 |
| Announcement Code: |
TERM:
Full-timeJOB DESCRIPTION:
Varks.am is looking for a CRM Manager who will be responsible for managing the Company's Customer Relationship ensuring the Company can make the most out of marketing opportunities it offers. He/ she should be well versed in the value delivered to customers and the problems customers are trying to solve.RESPONSIBILITIES:
- Plan and deliver CRM strategies across the Company encouraging customer retention and customer loyalty;- Decide on the CRM platform structure ensuring it works seamlessly across the Company and captures all required information at key points in the customer life cycle;
- Analyze Customer Journey Mapping touch points with the Company and maximize commercial opportunities;
- Develop marketing techniques to drive new clientage, suggest new methods to meet customers' needs;
- Oversee direct communications with customers through the CRM;
- Monitor and maximize customer lifetime value strategies ensuring maximum profitability;
- Oversee the implementation of the method of all direct communications to lower cost mediums such as SMS and email.
REQUIRED QUALIFICATIONS:
- Higher education in Business Administration or Marketing;- Experience in a relevant field is a plus;
- Excellent communication skills;
- Excellent command of MS Office full package;
- Excellent command of Armenian, Russian and English languages.
APPLICATION PROCEDURES:
Interested candidates are welcome to send their CV to: **@*****.** indicating the position title ("CRM Manager") in the subject line of the email. Only shortlisted candidates will be contacted.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
