Jobs and Careers

JOB DESCRIPTION: 

Customer Experience Project Manager will be responsible for the development and implementation of projects related to customer experience.

RESPONSIBILITIES: 

- Lead the planning, implementation, measurement and monitoring of the CX projects (both internal and external);
- Develop detailed and viral project plans to track the progress;
- Responsible for end-to-end execution of the project management lifecycle;
- Ensure quality assurance;
- Measure project performance using appropriate systems, tools and techniques;
- Create and maintain comprehensive project documentation;
- Constantly monitor and report on progress of the project to all stakeholders;
- Perform other job-related duties assigned on the spot.

REQUIRED QUALIFICATIONS: 

- University degree in Economics, Business Administration, Public Administration or in a relevant field;
- Experience in telecom/ IT sphere is desirable;
- Previous experience in project management is desirable;
- PMP certification is an asset;
- Excellent client-facing and internal communication skills;
- Excellent written and verbal communication skills;
- Solid organizational skills including attention to detail and multi-tasking skills;
- Ability to work under pressure and meeting tight deadlines;
- Excellent knowledge of Armenian and English languages; good knowledge of Russian language.

APPLICATION PROCEDURES: 

If you meet the requirements above and are confident that your background and experience qualify you for the position, please send your resume to: ******@****.** , mentioning the position ("Customer Experience Project Manager") in the subject line of the email.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.