Jobs and Careers

TERM: 

Full time

JOB DESCRIPTION: 

EvocaBank is looking for a Customer Service Quality Management Specialist. If you are a person with an eagerness to find out-of-box solutions and use innovations, have strong interpersonal and communication skills, an ability to work in a team and high sense of responsibility then EvocaBank is waiting for you.

RESPONSIBILITIES: 

- Register formal and informal customer complaints and ensure appropriate course of action;
- Study customer opinion, and evaluate customer service satisfaction;
- Introduce new service employees with the service culture and standards through training and mentorship;
- Conduct checkings to ensure proper level of service skills and knowledge of the service staff;
- Research to improve the quality of customer service, identify issues and present solutions, and perform other task assigned by the supervisor.

REQUIRED QUALIFICATIONS: 

- University degree in Economics, Management or relevant fields;
- At least 2 years of work experience in Customer Service in the financial-banking sector;
- At least 1 year of experience in Service control or Complaint management;
- Excellent knowledge of AS Bank program;
- Ability to identify and solve problems;
- Time management skills;
- Ability to quickly navigate the situation and set priorities;
- Initiative and sense of responsibility;
- Excellent communication and negotiation skills;
- Presentation skills and ability to work with an audience;
- Good knowledge of English and Russian languages.

APPLICATION PROCEDURES: 

Interested applicants should send their CVs to: **@*****.** indicating "Customer Service Quality Management Specialist" in the subject line of the e-mail.
Only short-listed candidates will be interviewed.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.