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Customer Service Specialist
| Company: | CMX Solutions |
|---|---|
| Deadline: | 20 September 2019 |
| Announcement Code: |
JOB DESCRIPTION:
CMX Solutions GmbH is looking for a motivated candidate for the position of Customer Service Specialist to expand its team in Yerevan.RESPONSIBILITIES:
-Handle incoming requests from customers professionally and ensure that issues are resolved promptly and thoroughly;- Efficiently gather customer information, access and fulfill customer needs;
- Provide quality service and support in a variety of areas including, but not limited to, billing, placing print orders, and system troubleshooting;
- Troubleshoot customer issues over the phone/ email and other communication channels;
- Use automated information systems to analyze the customer's situation;
- Maintain a balance between company policy and customer benefit in decision making;
- Handle issues in the best interest of both: customer and Company;
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience;
- Responsible for compiling and generating reports as they relate to customer contacts.
REQUIRED QUALIFICATIONS:
- Excellent knowledge of German language is mandatory/ at least B2 Level;- Knowledge of English language or any other Western European language is considered as an advantage;
- Strong, young and dynamic personality;
- Highly developed sense of integrity and commitment to customer satisfaction;
- Demonstrated enthusiasm for treating and caring for customers;
- Ability to communicate clearly and professionally, both verbally and in writing;
- Pleasant, patient and friendly attitude;
- Strong detail orientation, and communicative/ listening skills;
- Willingness to work with a flexible schedule and overtime when needed;
- Possess a strong work ethic and a team player mentality.
APPLICATION PROCEDURES:
Interested and qualified candidates are welcome to send their CVs in English, Armenian or German languages to: *******@*************.*** until the deadline. Please, indicate the position title ("Customer Service Specialist") in the subject line of the email.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
