Jobs and Careers

TERM: 

Full-time, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day). Shifts may apply to weekends as well.

JOB DESCRIPTION: 

FXTM Armenia is looking for a candidate to fill the position of Customer Support Representative, who will report directly to Head of Customer Support in HQ and General Manager in Armenia.

RESPONSIBILITIES: 

- Assist clients worldwide through a live support (online chat systems, phone);
- Handle back office queries;
- Support clients with technical and troubleshooting issues;
- Deal with complaints of a varying nature promptly and effectively;
- Provide support and troubleshooting on MetaTrader platforms;
- Liaise with all departments to resolve issues;
- Liaise with the compliance officer regarding complaints and approval of accounts;
- Provide all relevant information to clients regarding documents and materials for becoming a client.

REQUIRED QUALIFICATIONS: 

- Ability to work in shifts;
- University/ college degree; economics related background is advantage;
- Fluency in English language, both written and oral;
- Fluent knowledge of any other foreign language will be considered an advantage (Chinese, Farsi, Arabic, Thai, Vietnamese, Russian, etc.);
- Excellent spoken and written communication skills;
- Ability to work efficiently under pressure;
- Excellent computer skills (MS Excel and MS Word);
- Impeccable telephone etiquette.

APPLICATION PROCEDURES: 

To apply for this position, please send your CV in English language to: *******@****.*** , stating the position title ("Customer Support Representative") in the subject line. Early applications are encouraged and welcomed. All applications will be treated confidentially. Only shortlisted candidates will be contacted for the interview.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

REMUNERATION/ SALARY: 

Competitive (medical insurance will be provided after 3 months of employment).