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Customer Support Representative
This announcement has been retrieved
Company: Onex LLC
Location: Yerevan, Armenia
Deadline: 16 January 2020

TERM: 

Full-time

JOB DESCRIPTION: 

Onex.am is hiring a Customer Support Representative to manage customer queries and complaints through various communication channels. To do well in this role the incumbent needs to be able to listen actively to customers questions, maintain positive attitude and remain calm when customers are frustrated. The ideal candidate is collaborative, honest and proactive, and is able to help the Company build the greatest team of game-changers.

RESPONSIBILITIES: 

- Maintain a positive, empathetic and professional attitude toward customers at all times;
- Respond promptly to customer inquiries;
- Communicate with customers through various channels: phone, e-mail, chat, social media, or in person;
- Acknowledge and resolve customer complaints;
- Identify and assess customers' needs to achieve satisfaction.

REQUIRED QUALIFICATIONS: 

- At least 1 year of experience in customer support;
- Good written and oral knowledge of Armenian, English and Russian languages;
- Ability to stay calm when customers are stressed or upset;
- Problem-solving skills;
- Excellent communication and active listening skills;
- Fast-learner.

APPLICATION PROCEDURES: 

Interested candidates are welcome to send their CV to: **@****.** mentioning the position title ("Customer Support Representative") in the subject line of the email.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

ABOUT COMPANY: 

Onex.am is represented in Armenia by Onex LLC. Founded in 2015 the Company has already more than 80,000 users and 400,000 delivered orders. Onex offers online shopping services, providing express door-to-door delivery from 5 countries, and using artificial intelligence to hand over the packages.