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Customer Support Representative
| Company: | 4z.com |
|---|---|
| Location: | Remote work, Switzerland |
| Duration: | Long-term |
| Deadline: | 13 August 2021 |
TERM:
Full-timeJOB DESCRIPTION:
4z.com is looking for a motivated, dynamic employee for Customer Support Representative position to work as a freelancer (remotely, from Armenia).RESPONSIBILITIES:
- Answer to customers’ emails;- Provide assistance to Company’s support team;
- Register customers’ accounts;
- Block, terminate customers’ accounts;
- Assist customers to configure phones and routers, to update firmware;
- Support customers to configure the adapter to send and receive faxes;
- Support customers with technical issues such as problem with equipment;
- Support customers to understand their invoices;
- Assist customers in case of quality problems, problems with routers;
- Assist customers with payment, connection or other technical issues;
- Responsible for configuration of phones;
- Review documentations and maintain the status on a regular basis;
- Perform other tasks assigned by administration.
REQUIRED QUALIFICATIONS:
- Strong verbal and written communication skills in French and English languages is a must;- Excellent organizational and time-management skills;
- High sense of responsibility;
- Analytical and solution driven skills;
- Team player;
- Ability to conform to deadlines;
- Self-organized, punctual, accurate and detail oriented personality;
- Flexibility, ability to prioritize the work;
- Free immediately.
APPLICATION PROCEDURES:
To apply for the job, please send your last updated resume to: ****@**.*** indicating the position title ("Customer Support Representative") in the subject line of the email. Only short-listed candidates will be invited for an interview.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
