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Customer Support Specialist
| Company: | Digitain LLC |
|---|---|
| Duration: | Long-term |
| Start Date: | ASAP |
| Deadline: | 26 July 2018 |
| Announcement Code: |
JOB DESCRIPTION:
Digitain LLC is looking for a Customer Support Specialist to join its team. The job is shift based and includes morning, evening and night shifts.RESPONSIBILITIES:
- Provide customer support through online chat, phone call and email; respond to customer inquiries including information on services, games, bets and other products/ services provided by the Company;- Support the Company bet shop employees via incoming calls only;
- Handle incoming calls related to the Company and transfer to corresponding departments, if needed.
REQUIRED QUALIFICATIONS:
- Higher education;- Proficiency in Armenian and English languages (written and verbal);
- Knowledge of MS Office (Word, Excel) will be an asset;
- Customer service oriented person;
- High sense of responsibility;
- Effective negotiation and communication skills;
- Ability to work under pressure.
APPLICATION PROCEDURES:
Qualified candidates are welcome to send their CV to: ******@********.*** . Please indicate the position title ("Customer Support Specialist") in the subject line of the email. Only shortlisted candidates will be contacted for the interview.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
REMUNERATION/ SALARY:
Competitive, plus bonuses for night shifts.ABOUT COMPANY:
Digitain is an Armenia-based sportsbook and casino platform provider offering breed turn-key and white-label solutions. The Company's primary focus is on the regulated European market, with ambitious plans to expand its geographical footprint into the Americas and Asia. The multi-channel Digitain Gaming Platform allows operators to plug-in sportsbook, casino, live dealer, and virtual sports modules, and includes an integrated payment gateway, bonus engine, CRM system, and dedicated customer support. Its sportsbook product covers 26,000 live events each month, across 65 sports taking in 7,500 leagues and more than 3,000 betting markets, while its casino solution has 1,000-plus games from the likes of NetEnt, Microgaming, and Playson. The Company mission is to expand all over the world, to become one of the best employers in Armenia. Today Digitain has more than 1,000 employees, 35-plus partners worldwide, and more than 400 land-based bet shops worldwide. In the iGaming industry, Digitain has a unique position; its technological flexibility, customer-oriented behavior, and its people are the keys to the Company's success. For the team, the Company has become their digital planet, and their own and unique virtual environment as they believe that hard work can bring them closer to creating their vision of the Digital Universe.Company challenges: nurturing a great company culture, hiring the right people at the right time and developing them, keeping up with market changes, and expanding all over the world.
