Jobs and Careers

JOB DESCRIPTION: 

PicsArt LLC is looking for a Customer Support Specialist with knowledge of Chinese language who will be responsible for responding to user concerns via e-mails, through Google Play as well as other points of user interaction, establish relations and communicate with leading artists in the network.

RESPONSIBILITIES: 

- Respond to user concerns via e-mails, through Google Play as well as other points of user interaction;
- Establish relations and communicate with leading artists in the network;
- Identify and report on community trends to internal teams;
- Manage contest-related user satisfaction matters;
- Alert and cooperate with the appropriate teams on community and app related issues;
- Work extensively with the QA team;
- Help implement community guidelines and policies.

REQUIRED QUALIFICATIONS: 

- Strong written and communication skills in Chinese language;
- Experience in technical support/ customer support;
- Strong communication and organizational skills;
- Knowledge of other foreign languages is a plus;
- Ability to coordinate work within the team;
- Ability to take ownership of work;
- Ability to respond to issues and meet deadlines;
- Technical background;
- Understanding of mobile devices;
- Strong knowledge of social networks and community management skills;
- Familiarity with the PicsArt product and confidence in explaining feature functionality, scenario-based use-cases, and limitations to a non-user;
- Strong desire for and knowledge of the Internet and visual art tools.

APPLICATION PROCEDURES: 

Interested candidates who meet the requirements listed above are welcome to apply by following the link:
https://picsart.bamboohr.co.uk/jobs/view.php?id=69 .

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

OPEN TO/ ELIGIBILITY CRITERIA: 

Specialists with knowledge of Chinese language.