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Customer Support Specialist
| Company: | PicsArt |
|---|---|
| Duration: | Long-term, with 3 months of probation period. |
| Start Date: | ASAP |
| Deadline: | 26 August 2018 |
| Announcement Code: |
JOB DESCRIPTION:
PicsArt LLC is looking for a Customer Support Specialist with knowledge of Chinese language who will be responsible for responding to user concerns via e-mails, through Google Play as well as other points of user interaction, establish relations and communicate with leading artists in the network.RESPONSIBILITIES:
- Respond to user concerns via e-mails, through Google Play as well as other points of user interaction;- Establish relations and communicate with leading artists in the network;
- Identify and report on community trends to internal teams;
- Manage contest-related user satisfaction matters;
- Alert and cooperate with the appropriate teams on community and app related issues;
- Work extensively with the QA team;
- Help implement community guidelines and policies.
REQUIRED QUALIFICATIONS:
- Strong written and communication skills in Chinese language;- Experience in technical support/ customer support;
- Strong communication and organizational skills;
- Knowledge of other foreign languages is a plus;
- Ability to coordinate work within the team;
- Ability to take ownership of work;
- Ability to respond to issues and meet deadlines;
- Technical background;
- Understanding of mobile devices;
- Strong knowledge of social networks and community management skills;
- Familiarity with the PicsArt product and confidence in explaining feature functionality, scenario-based use-cases, and limitations to a non-user;
- Strong desire for and knowledge of the Internet and visual art tools.
APPLICATION PROCEDURES:
Interested candidates who meet the requirements listed above are welcome to apply by following the link:https://picsart.bamboohr.co.uk/jobs/view.php?id=69 .
Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
