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Customer Support Specialist
| Company: | Hosteeva |
|---|---|
| Location: | Yerevan, Armenia |
| Deadline: | 04 May 2021 |
TERM:
Shift work (including 2 night shifts per week, 10pm - 7am)JOB DESCRIPTION:
Hosteeva is looking for a Customer Support Specialist. The incumbent will be expected to maintain professional contact with customers and be ready to work flexibly as the role is likely to involve shifts, as well as night shifts.RESPONSIBILITIES:
- Respond to calls, email and text messages;- Troubleshoot website issues and escalate to the technical team;
- Manage and resolve customer complaints;
- Document all call information according to standard operational procedures.
REQUIRED QUALIFICATIONS:
- High proficiency in English language, both written and verbal;- Ability to work night shifts;
- Solid communication and excellent interpersonal skills.
APPLICATION PROCEDURES:
Interested candidates are welcome to send their CV as well as other relevant documents to: *********@********.*** indicating the position title ("Customer Support Specialist") in the subject line of the e-mail.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
