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Customer Support Supervisor
| Company: | DISQO Armenia |
|---|---|
| Duration: | Permanent |
| Start Date: | ASAP |
| Deadline: | 13 July 2019 |
| Announcement Code: |
JOB DESCRIPTION:
Disqo Armenia is looking to hire a Customer Support (CS) Supervisor to lead its Customer Support team and coach them to deliver exceptional customer service. The CS Supervisor will build a strong team and shape staff performance and behaviors to accomplish desired results. He/ she will play a collaborative role in growing and implementing CS standards and processes. To qualify for the role, the ideal candidate will have proven experience working in a customer service domain, be an excellent communicator (written and verbal) and coach, demonstrate strong leadership and organisational skills.RESPONSIBILITIES:
- Manage day-to-day operations in the CS team;- Oversee and assess CS team activities, and provide them with regular performance-related feedback;
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis;
- Respond to customer service issues in a timely manner;
- Be involved in development and implementation of service policies, and explaining these to staff;
- Create and maintain accurate CS reports and documentation;
- Train staff in the areas of customer service and company policies;
- Assist CS team with duties where required;
- Answer online support inquiries using the support software;
- Perform additional duties where needed.
REQUIRED QUALIFICATIONS:
- Bachelor's degree;- At least 5 years of proven experience in a customer service position;
- At least 3 years of experience in managing a team;
- Proficiency in computer skills and customer service softwares;
- Excellent verbal and written English language skills;
- Outstanding written and verbal communication skills;
- Good understanding of management practices and techniques;
- Excellent leadership and people skills.
APPLICATION PROCEDURES:
To apply, please follow the link: https://www.disqo.com/careers/career/?id=4300028002?gh_jid=4300028002.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
