Jobs and Careers

JOB DESCRIPTION: 

Armenia Marriott Hotel Yerevan is looking for a Director of Operations to function as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Business Center, Recreation/ Health Club, Housekeeping, Food and Beverage/ Culinary. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. He/ she develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.

RESPONSIBILITIES: 

Managing Profitability
- Demonstrate and communicate key drivers of guest satisfaction for the brand's target customer;
- Analyze service issues and identify trends;
- Make and execute the necessary decisions to keep property moving forward toward achievement of goals;
- Work with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and lead its execution.

Managing Revenue Goals
- Monitor hotel operations sales performance against budget;
- Review reports and financial statements to determine hotel operations performance against budget;
- Coach and support operations team to effectively manage occupancy and rate, wages and controllable expenses;
- Review the Wage Progress Report and compare budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams
- Champion the brand's service vision for product and service delivery and ensure alignment amongst the hotel leadership teams;
- Develop systems to enable employees to understand guest satisfaction results;
- Communicate a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience
- Review guest feedback with leadership team and ensure appropriate corrective action is taken;
- Respond to and handle guest problems and complaints;
- Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction;
- Create an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities
- Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results;
- Ensure employees are treated fairly and equitably;
- Ensure that regular, ongoing communication is happening in Operations (e.g. pre-shift briefings, staff meetings);
- Foster employee commitment to providing excellent service, participate in daily stand-up meetings and model desired service behaviors in all interactions with guests and employees;
- Incorporate guest satisfaction as a component of staff/ operations meetings with an emphasis on generating innovative ways to continually improve results;
- Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance;
- Solicit employee feedback, utilize an "open door policy" and review employee satisfaction results to identify and address employee problems or concerns;
- Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process;
- Conduct annual performance appraisal with direct reports according to Standard Operating Procedures;
- Champion change, ensure brand and regional business initiatives are implemented and communicate follow-up actions to team as necessary.

REQUIRED QUALIFICATIONS: 

- Bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major;
- At least 5 years of work experience in a managerial position;
- Experience in Hotel Management operations;
- Fluent knowledge of Armenian, English and Russian languages, both verbal and written.

APPLICATION PROCEDURES: 

The position is temporarily suspended. Please do not apply.

All interested candidates who meet the requirements are welcome to fill in the online application at: https://jobs.marriott.com/marriott/jobs/20017749?lang=en-us .

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

REMUNERATION/ SALARY: 

Competitive salary, plus benefits including medical insurance, discount package, free meal.