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Front Office Manager
This announcement has been retrieved
Company: Armenia Marriott Hotel
Location: Yerevan, Armenia
Duration: Permanent
Deadline: 15 September 2022

JOB DESCRIPTION: 

Armenia Marriott Hotel Yerevan is looking for an experienced and highly motivated Front Office Manager who is responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/ Front Desk and Retail/ Gift Shop, as applicable. As a department head, he/ she directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. The Front Office Manager strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

RESPONSIBILITIES: 

- Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/ business decision making; demonstrate honesty/ integrity; lead by example;
- Achieve and exceed goals including performance goals, budget goals, team goals, etc.;
- Manage day-to-day operations, ensuring the quality and standards, and meeting the expectations of the customers on a daily basis;
- Ensure compliance with all Front Office policies, standards and procedures;
- Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process;
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

REQUIRED QUALIFICATIONS: 

- Higher education, preferably in Hotel and Restaurant Management, Hospitality, Business Administration;
- At least 4 years of work experience in guest service, front desk or a related professional area;
- At least 3 years of work experience in a managerial position;
- Excellent knowledge of Armenian, Russian and English languages.

APPLICATION PROCEDURES: 

All interested candidates who meet the requirements are welcome to send their CVs to: *******.********.*******.**@********.*** indicating the position title ("Front Office Manager") in the subject line of the email. For enquiries, please call at: 010599056. Address: Amirian 1, Yerevan.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.