Jobs and Careers
Open search
Close search
Head of Customer Care Unit
11 Jul 2019
Provision of Training Services
17 Mar 2026
Senior Consultant, CBD COP17 Preparations
18 Mar 2026
Head of Revenue & Promotion System
03 Mar 2026
Rental Driver With/Without Vehicle
16 Mar 2026
Translator/Interpreter – Farsi-Armenian
16 Mar 2026
Intern for GIZ Armenia Country Office
18 Mar 2026
Ֆինանսական մասնագետ
10 Mar 2026
Administrative Assistant/Employment OR Service Contract
16 Mar 2026
Logistician/Employment OR Service Contract
16 Mar 2026
M&E Assistant /Employment OR Service Contract
16 Mar 2026
Project Officer/Employment OR Service Contract
16 Mar 2026
Թափքի Վերանորոգման և Ներկման Մասնագետ
16 Mar 2026
Project Facilitator/Employment OR Service Contract
16 Mar 2026
Տպագրիչ
27 Mar 2026
Driver
06 Mar 2026
Press and Public Information Officer
06 Mar 2026
Security Assistant
06 Mar 2026
ՀԱՐԹԱԿԻ ԲՈՎԱՆԴԱԿՈՒԹՅԱՆ ԲԱՐԵԼԱՎՄԱՆ ԾԱՌԱՅՈՒԹՅՈՒՆՆԵՐ ՄԱՏՈՒՑՈՂ ԸՆԿԵՐՈՒԹՅԱՆ ՆԵՐԳՐԱՎՈՒՄ
18 Mar 2026
Cybersecurity Engineer
27 Feb 2026
Interpreter
06 Mar 2026
Բովանդակության Տարածման և Լսարանի Ներգրավման Մասնագետ
10 Mar 2026
Store Manger
20 Feb 2026
Concept Note and Call for Applications Research Academy on Human Rights Research in Armenia (April–October 2026)
03 Mar 2026
Վարորդ-առաքիչ
03 Mar 2026
Call for Proposals - Open Call for Ideas by Women-led NGOs
16 Feb 2026
Team Assistant – Expert Services (f/m/d)
24 Feb 2026
Բժշկական Ներկայացուցիչ
16 Feb 2026
Հայտերի Ներկայացման Հրավեր "Բաց Գաղափարների Մրցույթ Կանանց Կողմից Ղեկավարվող Հասարակական Կազմակերպությունների Համար"
16 Feb 2026
Բանվորուհի
03 Mar 2026
Head of Customer Care Unit
| Company: | Varks.am |
|---|---|
| Duration: | Permanent, with a probation period of 3 months |
| Start Date: | ASAP |
| Deadline: | 25 July 2019 |
| Announcement Code: |
TERM:
Full-timeJOB DESCRIPTION:
Varks.am is looking for a Head of Customer Care Unit. The incumbent will direct and oversee the Company's Contact Center, ensure high quality customer service and compliance with RA legislation.RESPONSIBILITIES:
- Improve processes and develop comprehensive procedures;- Oversee and direct the day-to-day performance of the Contact Center;
- Coordinate the work with other departments and partners;
- Ensure high quality customer service and client-oriented approach;
- Ensure consistent staff development and assessment;
- Monitor and ensure the compliance with RA legislation and CBA legal acts;
- Manage the smooth and efficient workflow, prioritize and delegate the work within the Unit;
- Oversee and provide customer service and due care via possible communication channels;
- Follow, monitor and report KPIs;
- Ensure key results improvement;
- Make data driven decision;
- Develop and implement new initiative to reach the goals.
REQUIRED QUALIFICATIONS:
- Higher education in Business Administration, Finance, Project Management, Public Relations or other related fields;- At least 3 years of work experience in financial institutions in a managerial position in a customer support area;
- Sound skills in project management;
- Ability to lead large number of employees;
- Strong interpersonal and time management skills;
- Fluency in Armenian, English and Russian languages;
- Advanced troubleshooting and multi-tasking skills;
- Excellent knowledge of MS Office;
- Strong participative and supportive leader skills and ability to coordinate the increasing number of subordinates;
- Stress-resistant and self-motivated personality.
APPLICATION PROCEDURES:
Interested candidates are welcome to send their CV to: **@*****.** indicating the position title ("Head of Customer Care Unit") in the subject line of the email. Only shortlisted candidates will be contacted.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
