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Head of Service Quality Management Division
| Company: | EvocaBank |
|---|---|
| Duration: | Long-term, with a probation period |
| Start Date: | ASAP |
| Deadline: | 26 November 2018 |
| Announcement Code: |
JOB DESCRIPTION:
Evocabank is looking for a motivated and professional person who will be responsible for overall service quality of the Bank.RESPONSIBILITIES:
- Control the quality of customer service in the Bank;- Responsible for familiarization of new employees with the service culture and newly introduced standards of service culture through trainings and mentorship;
- React to customers' complaints and suggestions, working out final solutions to them;
- Regularly assess the quality of customer service by the customer service subdivision, draft reports and work out solutions to existing problems;
- Submit recommendations regarding the enhancement of customer service quality.
REQUIRED QUALIFICATIONS:
- Higher education, preferably in Economics or Finance;- At least 3 years of banking experience in service control or complaint management areas;
- At least 2 years of management experience;
- Thorough knowledge of Armenian banking legislation and banking services;
- Fluency in Armenian, Russian and English languages;
- Good knowledge of MS Office programs, and electronic communication means;
- Ability to work in a team, and find efficient solutions in changing environment;
- Pro-activity and sense of responsibility;
- Analytical and flexible thinking; cooperation skills.
APPLICATION PROCEDURES:
Interested candidates are welcome to send their CV in Armenian language (in PDF format) to: **@*********.** indicating the position title ("Head of Service Quality Management Division") in the subject line of the email; or submit the CV to the Bank's Head Office at: 44/2 Hanrapetutyan Str., Yerevan 0010. Only shortlisted candidates will be interviewed.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
