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Head of Technical Support Team
| Company: | Tel-Cell CJSC |
|---|---|
| Duration: | Permanent |
| Start Date: | ASAP |
| Deadline: | 01 November 2018 |
| Announcement Code: |
TERM:
Full-timeJOB DESCRIPTION:
Tel-Cell CJSC is looking for a Head of Technical Support Team to join its team.RESPONSIBILITIES:
- Lead and mentor the Technical Support team; perform scheduled staff reviews; communicate and adhere to new procedures, policies and goals;- Contribute to the development and execution of business management and business development/ key account management plans;
- Oversee the day to day running of the Technical Support and Monitoring Department consisting of around seven support technicians;
- Monitor queues and assist with daily goals and conduct quality control to reduce errors to improve procedures;
- Establish, recommend and implement policies to ensure quality, timely and efficient design of customer oriented services;
- Handle escalated issues from customers;
- Prepare and submit reports on the works;
- Teach new employees;
- Keenness and enthusiasm to learn, progress and have a company focused attitude.
REQUIRED QUALIFICATIONS:
- University degree in Computer Science or a related field;- Work experience as a Technical Support Manager, IT Help Desk Technician or in a similar role is a plus;
- Hands-on experience with Windows environments;
- Good understanding of computer systems, mobile devices and other tech products;
- Ability to diagnose and troubleshoot basic technical issues;
- Familiarity with remote desktop applications and help desk software (e.g. Zendesk);
- Proven analytical and problem solving skills within a technical environment;
- Excellent problem-solving and communication skills;
- Ability to provide step-by-step technical help, both written and verbal;
- Excellent knowledge of English and Russian languages.
APPLICATION PROCEDURES:
All qualified candidates are welcome to send their CV to: **@*******.** specifying the position title ("Head of Technical Support Team") in the subject line of the email.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
