Jobs and Careers

JOB DESCRIPTION: 

Evocabank is looking for a Head of VIP Service Division. The incumbent will be responsible for the organization of excellent customer service and customer attraction in the Division of the Bank.

RESPONSIBILITIES: 

- Provide delivery of quality services in VIP Zone;
- Identify and satisfy customer needs;
- Organize and execute sales of the Bank products;
- Implement an active policy of customer attraction;
- Effectively manage the personnel of the Division;
- Control the maintenance of the interior.

REQUIRED QUALIFICATIONS: 

- Higher education in the fields of Economics or Finance;
- At least 3 years of work experience in customer service area at the bank;
- Computer skills, experience in working with Armenian Software;
- International qualification is a plus;
- Awareness of excellent customer service;
- Awareness of Armenian banking legislation;
- Strong interpersonal and communication skills, strong work ethics;
- Ability to lead a team and work in a team;
- Problem-solving and decision-making skills, high sense of responsibility;
- Negotiations and conflict management skills;
- Excellent knowledge of Armenian, Russian and English languages.

APPLICATION PROCEDURES: 

Interested candidates are welcome to send their CV in PDF to: **@*********.** indicating the position title ("Head of VIP Service Division") in the subject line of the e-mail. Only short-listed candidates will be interviewed.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

REMUNERATION/ SALARY: 

Competitive salary, plus package of benefits

OPEN TO/ ELIGIBILITY CRITERIA: 

All qualified candidates