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IT Service Desk Specialist
| Company: | Ameriabank CJSC |
|---|---|
| Duration: | Permanent |
| Start Date: | ASAP |
| Deadline: | 06 May 2019 |
| Announcement Code: |
JOB DESCRIPTION:
The incumbent will be responsible for provision of IT support to the Bank staff.RESPONSIBILITIES:
- Answer incoming calls and provide necessary support to the Bank staff;- Handle tickets in Jira IT Service Desk properly and on time;
- Address technical and software problems of the Bank staff within the scope of authorities and professional expertise;
- Analyze and evaluate Jira IT Service Desk tickets and where necessary forward them to the appropriate IT specialists of the Bank;
- Instruct the Bank staff on usage of Jira IT Service Desk and other systems.
REQUIRED QUALIFICATIONS:
- University degree in a technical field;- At least 2 years of relevant work experience;
- Experience in addressing software and hardware problems;
- Knowledge of web-related programs;
- Good skills in Windows systems usage;
- Fluency in Armenian and Russian languages; good knowledge of English language;
- Ability to work under pressure; attention to detail;
- Ability to make decisions quickly and autonomously;
- Team player;
- Commitment to work and sense of responsibility.
APPLICATION PROCEDURES:
All interested and qualified candidates are welcome to fill in the below attached application form, attach the CV, including relevant qualifications, experience and contact information for the professional references, and send those to: **.**@**********.** . Please indicate the position title ("IT Service Desk Specialist") in the subject field of the message.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
Application Form
