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IT Support (Help Desk) Specialist
| Company: | ID Bank |
|---|---|
| Deadline: | 08 July 2018 |
| Announcement Code: |
TERM:
Full-timeJOB DESCRIPTION:
"ID Bank" CJSC is looking for a skilled and motivated IT Support (Help Desk) Specialist to provide initial help desk support by troubleshooting and resolving routine computer, printer, and network help desk requests. Some experience with Help Desk/ Desktop duties is strongly preferred. The incumbent will also assist in network and end user support by answering calls, documenting incidents and requests for service, assisting users with answering questions.RESPONSIBILITIES:
- Assist in answering calls from end users, coaching on system applications, troubleshoot and resolve routine; assist in computer, printer, and network requests, keep end users updated on status of requests;- Address end users in a prompt, courteous and professional manner;
- Escalate non-routine issues to next level of support;
- Document and maintain records of end user issues, network issues, support;
- May assist coworkers with computer systems operations including setup of new computers, maintenance, hardware purchasing, shipping, and receiving, hardware/ software installation;
- Perform other job-related duties as requested or assigned.
REQUIRED QUALIFICATIONS:
- At least bachelor's degree in an IT related field or an equivalent experience;- Prior computer network experience;
- Excellent customer service and communication skills;
- Strong hardware and software knowledge of PC's running Microsoft operating systems;
- Knowledge of other operating systems is a plus.
APPLICATION PROCEDURES:
All interested candidates who meet the requirements above and are confident that their background and experience qualify them for this position, are welcome to fill in the below attached Application Form and send it to: **@******.** , mentioning the position title ("IT Support (Help Desk) Specialist") in the subject line of the email. Only shortlisted candidates will be contacted.Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
Application Form
